Sunsuites Carolina Hotel
Google Reviews – Recesiones
16:50 25 Jun 22
Usually I don't give reviews, but I had a really bad experience there. I was looking forward to the trip and the room since the rating is good and the hotel is close to the beach. But the reception gave us a room with broken air conditioning system. It's so damn warm here, ofc we need ac. It is mentioned clearly that the hotel has ac. The reception people said ac is broken since yesterday, they have no time to find people to fix it. I asked if we can change a room. He said no. I asked... if anything I can do to change the situation. He said no. I asked the refund. He said he didn't get my money, I should ask the website that I booked. Everyone knows that you can't cancel the reservation freely in the day that you are supposed to check in. Overall it's a really bad experience, and the reception desk doesn't help at all. Eventually after a big argue, hotel agreed to refund me. But the experience really destroyed my good mood for the vacation.plus
20:09 06 Apr 21
What a nice place ! I would highly recommend as it is the perfect vacation spot ... even hard to leave ...
11:12 12 Nov 19
Run by a great group of individuals who make a great team. Spanish, Swedish and South Americans, most speak English and are very friendly. Apartments are cleaned 5 out of 7 days, Thursday and Sundays are days of rest. Great outlook from the balconies or terraces below. Sunny moves around the apartments all day so you get it in the morning or afternoon some get it all day. Shopping centre across the road is easy for groceries and some great restaurants when you don't want to cook. Loved it,... sadly ended too soon.plus
Juan Carlos Illescas
00:09 01 Nov 19
Very easy very nice
18:26 04 Oct 19
Superb apartments. Balcony so comfortable we had difficulty going out each day. Staff/owners so helpful. This could be our bolthole from now on.
12:49 16 Jul 18
Highly recommended! Everything was perfect!
10:53 08 Oct 17
My partner and myself had the most wonderful stay at the Sunsuites Carolina in September '17. The staff are friendly, and work hard to make guests stay as comfortable and enjoyable as possible. We had a gorgeous experience in Gran Canaria with Sunsuites Carolina as our base each day.San Augustine is a quiet holiday destination with beautiful beaches, yummy eateries and bars, lots of holiday shops, and lots of locals visit at the weekend. We visited in the quietest week of the year and not... everything was open in the shopping centre but there were plenty of businesses welcoming us in. In particular we recommend cocktails in the Ibiza Chillout Bar, where the loveliest bar lady knocks out delicious drinks with care and consideration. Lots of friendly locals drink here in the evenings and there is a beautifully relaxed ambience suited to a hot summer evening.Its a short 5 minute taxi ride or long leisurely walk down the beachfront to Playa del Ingels which is the nightclub holiday destination of Gran Canaria, where there are lots of shopping centers and hundreds of bars and clubs.Sunsuites Carolina is a small hotel with a mixture of twin and family rooms in a very traditional Spanish style, with lots of space and all are self catering. The cleaners were exceptional. There is no restaurant or bar in the hotel, although hot and cold drinks and small snacks can be bought from reception. There are also three supermarkets within two minutes from the hotel, so no bar is not a problem! Plenty of choice in the shops at very reasonable prices (even with the Pound being poor against the Euro).A 3* hotel status, yet they go above and beyond that and provide you with bath robes and towels, sun lounger towels and each morning delicious freshly baked rolls are delivered to your door. One day our lounger towels were washed into the sea (watch the tide 😁 it can come in quickly and you will become the joke of the locals on the Beach), and the hotel replaced with smiles and no complaint.Sunsuites Carolina have the friendliest reception staff I have ever encountered who remember all their return guests, of which there were many! There were a couple of minor issues such as the security gate breaking and our card didn't work once which were dealt with safely and efficiently. Brilliant service at all times.The hotel is located only a short 1 min walk from the Beach. There is a carpark in front of the hotel before the Beach, so your view from your balcony includes a carpark, but we found this to be a bonus; watching the local people coming and going at the Beach was very cheery and at times completely mesmerising. The remaining view is simply stunning, fulfilling all your holiday requirements of Sun, Sea and Sand.The pool area is kept immaculately clean and tidy, and there were no times where we couldnt get a lounger. Occasionally people would put towels down to 'reserve' a lounger but very quickly people reailsed that this wasnt needed in this establishment!The hotel guests were from all over the world as well as many Spanish visitors, which is delightful if you like to go on holiday and get away from everything British! If you enjoy a holiday surrounded by English voices and cooked English breakfasts then this may not be the holiday for you!Thank you to all the staff. I never understood before this holiday why people would return to the same holiday destination time and time again, but after having such a fantastic holiday at Sunsuites Carolina I do want to return. And we will.Its only after experiencing a hotel where they get it all right that you realise quite how bad the ones were that came before...plus
Sunsuites Carolina Hotel