Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas
Reviews – Recensiones
09:53 29 Jul 22
A beautiful hotel, very attentive staff and amazing food! Have been 4 times so far and have booked to go again. Hotel has been fully refurbished since my original post, so photos are out of date. Haven't been since the refurb as it looks like no longer has the character we loved. No doubt many others will love the update to the slick ultra-modern look.
04:08 14 Jul 22
This is a fantastic hotel. The rooms are quite large and very comfortable and the room service is exceptional. Food and drink is also top and for a 5 star hotel, the prices are more than acceptable. Staff are always friendly and available to answer all questions and help at any time. Our vacation was fantastic.All in all, highly recommended.
19:14 29 Mar 22
I just returned from a week at the Riu Palace Maspalomas, my first time staying at a Riu resort, and I can barely fault the hotel.The hotel is within walking distance of the Maspalomas sand dune, which I highly recommend.The rooms are spacious, clean, and bright, with most of the conveniences you'd expect. The only drawback was that there was a fee to use the in-room safe, and there were no steam irons available, only electric, which made ironing our clothes for dinner tough.The restaurant had a lot to offer, with a different theme every night and plenty of options. My sole criticism of the restaurant is that males must wear trousers to dinner; smart shorts are strictly prohibited, but a pair of casual jeans is OK. That logic seemed a bit perplexing to me.The staff throughout my stay were superb however, I do have to highlight one member of staff who offered exceptional service throughout. Andrea, on the food and beverage team by the pool and entertainment areas, offered a level of service that was far superior to the rest of the staff. She was charming, attentive, always gave you a smile and remembered your name. I cannot praise her enough, she’s a true asset to the hotel and her hard work should be recognised as she added so much to our holiday.Overall, our time at the hotel was wonderful and I would hesitate to return.
20:15 19 Mar 22
Very glamorous. Just been renovated. Lovely hotel with great facilities. Great pool and outdoor areas. Right on the famous sand dunes so lively location
Jeroen de Graaf
12:28 12 Mar 22
This one is huge. A big hotel with a lot of rooms but very elegant and a great service. Awesome pool and restaurant. Also the little bar at the dunes is very nice. Great service with an awesome view
17:50 03 Mar 22
Recently refurbished to a very high standard.All the staff go out of their way to make you feel welcome.All food was varied with an excellent choice to suit all international tastes.
11:27 13 Feb 22
The location is very good directly at a beautiful promenade.No Beach...The food not bad but not a luxury. It is not easy to know the price of the drinks...no list available...The room is clean...A very big minus that they does not offer drink water in the rooms...a nearby Supermarkt visit or visits is obligatory to carry water in the room...the knives in the restaurant are not sharp enough to cut an apple...The pools are very good..enough place for everyone no reservations needed.All in all a good hotel .It deserves the five stars with a but...
03:27 26 Jan 22
Great experience. Beautifully renovated hotel that feels luxurious and has helpful staff. Usually I don’t go to resorts and prefer somewhere more to do nearby, but this was a perfect safe and relaxing option for a first trip overseas in two years due to covid.Things I particularly enjoyed were the views of the dunes, the pool and spaces outside to relax and have drinks, the included breakfast, the overall ambience, and the staff that helped us with rental cars and Covid tests etc.It was more expensive than I would usually choose, but credit card rewards made it more affordable. It seemed to have mostly older clientele, but it was good to be around people being careful about Covid.We had a great trip - thank you to the staff here!
21:45 16 Jan 22
Stay here for 8 nights on the recommendation of a friend that had visited a few months earlier. My experience of our stay was mainly 5 stars. The bedroom was large and had a great view of the dunes. The bed/pillow was very comfy, the bathroom had double sinks and a huge walk-in shower. Fridge/mini bar, iron, large TV, I could go on it was all there.The staff at the bars were all friendly, so why only 4*?There are a few reasons, the mini bar was not restocked until I asked. There were signs in the room saying don’t drink the tap water, yet the empty water bottles were not replaced. The tea/coffee was replaced sporadically, same goes with the soap in the bathroom. It was all changed when I asked, however with a room rate of nearly €300 per night you should not have to. The TV in the bedroom had loads of German speaking channels but in English, just news channels.Finally some of the breakfast, like the sliced bread was poor, dry and really not great.Critical yes, would I return, yes! As feedback just sharpen up on some of the customer service bits.
Floriane LE LOUARN
10:32 23 Dec 21
The service is BAD, not at all 5 stars. Or even 1 star standards. The staff barks at people and is not friendly at all. The manager of the breakfast is plain impolite and inefficient. Do not go there for a romantic getaway or a business meeting, it will make everything complicated. Thankfully, few waiters are adorable. Overall a very disagreeable stay compared to the seaside palm beach next door
11:43 21 Oct 21
Absolutely stunning hotel, me and my hubby have just returned home from spending a week at the hotel Riu palaceThis place is very grand and the food is amazing, 100% need to try the poolside menu chicken satay skewers are amazing, this hotel is spotless. Staff are really friendly and really helpful and the hotel rooms are stunning. Only criticism I have is that the gym could do with some free weights. I will 100% will be back next year. X
20:05 16 Oct 21
Excellent hotel. It was smartly refurbished to the highest standards inside and out. Staff are attentive and professional. We will stay here again.
14:47 04 Oct 21
This place is phenomenal (and I can be a very picky guest!). Fully refurbed in Summer 2021, the rooms are large, modern and super relaxing; the common areas are beautiful with really exceptional design.Staff are lovely, the buffet is huge and varied (even with vegan mains) and it’s super clean. Would stay again in a heartbeat.
12:40 04 Oct 21
Beautiful views, a really lovely place. Staff are first class. Living the dream.
19:10 17 Sep 21
From the very start, at reception, to the last day everything was made easy and stress free. We loved our stay here! Plus appreciate the generosity of being able to use the hotel pool, amenities and change rooms on our last day till 3pm, despite the check out being at 11am. (Our ferry was at 6pm that night.)
Rani and mark Everard
22:51 06 Sep 21
Best place I have stayed in .The staff are amazing and can't do enough for its the best customer service I have come across
15:06 06 Sep 21
Super hotel. Friendly staff. Great service.Good food. We will come back.
07:47 01 Aug 21
The old girl is back open and looking fabulous. Muy bien! X
06:02 01 Sep 20
Great location and easy access to numerous landmarks, shopping centers, bars, restaurants of international cuisine and important locations! Friendly stuff, clean rooms, great variety of facilities for all types and tastes, followed by a unique and wonderful view of the Dunas de Maspalomas from wherever you are.
d van g
16:00 18 Aug 20
Excellent handling corona protocol!Safe as it can be.Exeptional clean, and sorry for the hotel itself ,not so busy, witch we found pleasant.Personnel are apparently under pressure to work "a bit too" hard.
12:55 12 Aug 20
VERRY NICE DESTINATION
23:25 09 Aug 20
A beautyful hotel in a lovely place with perfect service. We had a really great holiday week there and we will come back again for sure! Thank you, Rio! 👏😊
06:13 15 Jan 20
A bit pricy but totally worth it. I'm glad we chose this hotel for our stay in gran canaria.Delicious food. Great location. Super kind staff and beautiful rooms. And it is only 2 min away from the best and most amazing views of the dunasI will repeat if i come back to Gran Canaria,definetelly.
Berto Ma (KingOfGtoM)
19:29 03 Dec 19
That Hotel is so cool.. but not for normal People.. Exclusiv for People there have more Money for a Hotel.. I was only there to visit a Friend.
21:48 29 Nov 19
Plenty of facilities here for visitors. Pools and bars are well served and beautifully presented. Service is good in all areas. Rooms are well appointed. It has good access to the sand dunes.
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas