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Hotel Riu Papayas ALL INCLUSIVE – Playa del Inglés
Reviews – Recensiones
18:37 04 Nov 23
My first time in this hotel and I am very happy with everything about it. Will definitely stay here again. Been to Playa de ingles many times but first time in this hotel. I cannot fault it at all.
11:49 24 Oct 23
Just returned from a 7 night stay. Hotel was very clean, bedrooms cleaned everyday with option of daily bedding and towel changes. Staff very friendly and helpful. Sunbed area around the actual pool was very busy and a bit cramped but there are two raised balcony areas which were well positioned overlooking the pool. Plenty of bar and self service drinks available. Like most all inclusive, the food caters for a wide variety with plenty of cold & hot meats,salad,pasta, pizzas. Two themed restaurant, Spanish and Asian ( Chinese). The Chinese didn't have much to my taste to be honest. My ONE annoyance was the noise in the accommodation corridors. There were a number of people with no consideration for others trying to sleep as they allowed their room doors to slam shut or were shouting along the corridor when going to their rooms. This was well after 11pm. Overall, an enjoyable holiday, with sun, a beach within a 12 minute walk and a comfortable hotel. We booked with Tui who were flawless and well organised. Would I stay at this hotel again.....Yes.
12:55 16 Oct 23
Just got back from 4 days at this hotel. It was a great experience with a large room, great variety in all-inclusive and friendly staff!The location is a bit far from the beach,but you have a regular bus that takes you there and back to the hotel.The only suggestion I would have for improvement is to maybe modify the food by the pool, I understand that burgers/fries and nuggets are a standard for that kind of food - but if the chefs could at least make the patties fresh or move away from frozen products, that would definitely improve the experience.
20:36 15 Oct 23
Worthy of 5 stars, but Smokers given priority!Recently stayed here for 1 week at the end of September.We absolutely loved the hotel, location and facilities but sadly the hotel prioritises smokers over everyone else.Rui says that they follow local regulations on smoking but it's too much. People are smoking everywhere that you can't even keep your balcony door open without smelling smoke.In addition, the whole seating area directly in front of the stage is for smokers with non-smokers being shoved to the side! Even the kids entertainment is in the middle of the smoking section with kids having to dance and play in the smoke. Shame on you RIU.Otherthan the above I have little else to criticise, the hotel rooms are modern, spacious, good AC and excellent daily housekeeping. Food was medium quality but generally good and something for everyone. Some nights had a lot of fish, Including tuna pizza (yuck)! The chinese restaurant is good but probably only worth visiting once.The beach coach is useful and always on time but can get busy, resulting in having to wait to return.All inclusive drinks were good and consisted of coke, slush, lemon cider, Amstal beer, non branded spirits and some ready-made style cocktails. They also have free bottled water.I would recommend this hotel and would definitely stay again, but pray RIU will do a good thing and review their smoking policy.
20:02 01 Oct 23
The room was so spacious and modern looking.The food in the buffet was so delicious, and there was a great selection of meat, salad, pasta, desert, and dishes in general. There was always something different to eat in every meal every day!They offer two complimentary restaurants for dining, one serving Asian food and another one Spanish. We went to the Asian place and we loved it. It is a buffet style, so you can help yourself with the food you want. You need to book in advance to eat at these restaurants, and this can be done through their app.The pool was beautiful and with lots of entertainment during the day. There were lots of loungers around the pool. Even though there were lots of loungers, some guests put their towels to keep the seats on hold for hours. (Not very nice attitude)The hotel offers free shuttle bus to playa del ingles and it is very handy, if you want to explore the beaches and the commercial area.Staff was super helpful and sweet. We arrived late at night to check-in, and the dinner buffet was about to close. The receptionist was so kind to let us know this and asked us to eat something first before starting the check-in process.I think the only feedback I'd give is to change the size of the glasses for fizzy drinks. It is really small.
08:00 29 Aug 23
The hotel was OK in general, but there are a few downsides compared to other RIUs, for example the RIU Palmeras which is close by.We liked that the personnel was very friendly and helpful. The room was fine and clean. On the 7th floor we had lots of issues with water pressure and warm water. Even though we asked almost every day to fix it, not much happened.The food was disappointing. It was mostly same food every day and lots of unhealthy choices like burgers at every lunch, multiple sections with fries or buttered vegetables. The Spanish restaurant was also disappointing, no vegetarian choices at all, most of the stuff was fried. The Asian restaurant was good, we liked the sushi and the tuna.Another disappointment were the drinks. They only have soda machines with self-services (no waiters in the restaurant) and the sodas just don’t taste good from the machine. Cocktails were all pre-mixed and not fresh.Entertainment was good during the day. Evening shows were nice and karaoke was fun. The shows organized and performed by the RIU team were weird..like weird dancing and imitating famous people.Parking is available inside, but quite limited since also employees park there. You can park a few times inside illegally, you’ll only get a small letter on your car. Outside we always found parking which is free of charge in the blue zones.The pool was nice, but very small given the amount of people. We didn’t like the towel policy..towel change only between 9-12am, and only one towel per person. Sure, one towel fits me and the whole sunbed..
21:42 12 Aug 23
Great hotel ,food excellent only one gripe don't really cater for 13 years and above entertainment wise could do with a pool table and games room but other than that spot on
10:27 10 Aug 23
A fantastic hotel! We stayed all inclusive and my daughter required gluten free options. The staff catered for her perfectly. She could have anything she wanted; she’d order in the previous sitting for the next. Pizza, pasta, garlic bread, pancakes and more. Top notch service. Entertainment team are fantastic too. We saw some of the very best acts we have seen whilst on holiday at this hotel. RIU is a brand we’ll keep looking out when booking a holiday having now stayed with them in Miami and Gran Canaria. Great resort for families with older children/young adults.
05:25 05 Jul 23
Spent 11 nights here recently and have to say and applaud the staff for their hardwork. This hotel is spotlessly clean.Staff could work on their English as communication was a tad difficult at times.Food...... omg enough variety that would suit the fussiest of eaters. The on site chinese restaurant was also amazing.
10:06 23 Jun 23
Good hotel rooms cleaned daily food & bar service good 2 other restaurants on site which need to book entertainment team throughout the day & nt children's play area supermarket & bars nearby also courtesy bus takes you to beach 10mins away
19:12 28 May 23
Great service, friendly helpful staff, spotlessly clean, fantastic house keeping, very energetic activities and entertainment crew. Great food but no branded drinks. Very much a party area around the hotel and can get noisy especially from the hotel next-door. Still a nice place to stay.
05:17 11 May 23
If you were a smoking couple this would be perfect for you! As a family with 2 young children the smoking was way too much, they even do a kids Congo line through the smoking area. The main seating area for the shows is all smoking with a few non-smoking tables right to the side so you can hardly see the stage. The hotel claims to be smoke free but it is not! We spoke to both the hotel and Tui but they weren't bothered.The food was ok for a buffet and my kids loved the animation team,Would I stay again - definitely not
05:59 25 Apr 23
Great place to stay in Gran Canaria. Rooms are renovated and well maintained. Cleaning service and fresh towels are provided every day. Pool area is quite large with high number of sunbeds. Staff is doing their absolute best to make your stay perfect. Dining was quite good - main restaurant and 2 themed available upon earlier booking. Would be great to be your guest again 🙂
21:09 13 Mar 23
Superb hotel with excellent quality and selection of food.Everything kept immaculate. Friendly staff. Rooms are really good and cleaned daily. Free WiFi. Free safe.Large pool, excellent for swimming .Bar wise. Generous measures and good intermittentOnly give 3 star on location as built up but everything a big 5 star
20:36 01 Mar 23
Great fully inclusive hotel with good facilities. Everywhere is scrupulously clean and the maids do a really good job in the rooms. Rooms are good size with fridge kettle and safe. Large shower room. There are 2 bars and 2 restaurants along with the main buffet style restaurant which serves a massive range of food. There is food and drink available 24hrs. Good range of entertainment and activities daily. Buffet food is generally excellent and fresh, local wine is pretty basic and only one option, same with the beer. Only downside side which applies to most Spanish hotels are the floors thin and corridors noisy but most people go to bed early so not too much of a problem.
12:08 13 Jan 23
I was really hesitating between giving 3 and 4 stars. The hotel itself is pleasant, the room spacious and nice, together with a big balcony. However the moment you get out of the room you feel overwhelmed with noise and crowd of people everywhere. Meals area always crowded, difficult to find a table, unless you come very early or very late. Not mentioning the pool area that looks awful with crowd! Not relaxing at all! Mass tourism in its pure form. Things to avoid: coffee (simply terrible!), juices, low quality desserts. Things to try: very good risotto, good choice of fish changing every day. In the end we could always find something good to eat, so be careful as it's easy to get some extra kilos at the end of the stay. 😉 As for the service, there was some people that were extremely unpleasant and some others were super nice (cleaning lady), but don't expect 5 or even 4 stars service here.
05:12 08 Jan 23
It's not bad. The food is the same every day and they're quick to get you off the table. The alcohol isn't the brand you think you're getting, it's bottled locally and probably mixed in the back, but it's one of those all inclusive hotels, so don't be surprised.
22:23 01 Jan 23
This is my first time in Gran Canaria and this hotel and the staff have made my experience great. The rooms and lobby are clean and the views are fantastic. The staff are incredibly friendly and helpful. The food is delicious and it is a quick walk to the beach. 10/10 would stay again.
20:48 15 Dec 22
Fabulous hotel. Some have given it a bad review but the staff, food, facilities were excellent. The lady that ran Riu Art was great, she made a beautiful fairy for my great granddaughter. The rep Lindsey was wonderful, very knowledgeable, bubbly and friendy. I will definitely visiting again
17:15 08 Dec 22
We are currently stopping at this hotel. The staff are fantastic, the rooms are well appointed and are spotless . The food has been faultless every meal good quality . The all-inclusive drinks are also spot on I would recommend this hotel . Although try to get a pool / garden room these get the sunshine longer throughout the day .
09:07 28 Oct 22
Very clean and modern hotel. The all inclusive food is good and changes daily. The staff is very friendly too.The location is ok but if you want to visit more (nicer) beaches and nicer shopping malls you might want to rent a car which is also cheaper than taxi.For a care-free vacation this is without a doubt one of the best hotel options.
14:43 22 Oct 22
Riu Papayas was an excellent experience both for adults and kids. Lots of activities for both groups and excellent food and decent selection of drinks. The staff was amazing all around and the hotel is very nice and clean. We will be coming back!
16:50 25 Sep 22
Reasonably good. Hotel is nice, most things seem clean. All-in food is pretty good and enough variety. Asian restaurant was disappointing, Spanish and buffet were good.Few things that would drastically improve the experience:- children swimming pool was ice cold. Please put this 5 degrees up. Also the slides where hard to get into l, the stairs are terrible for kids below 4 years. Even older kids struggle with this- no pool bar or drinks allowed in the pool.- shower temperature was going from extremely hot to ver cold. Pretty dangerous with a baby- tables with the pool chairs would be niceOverall I would probably come back but a few little things would make it so much better
20:41 18 Sep 22
Currently on holiday here, so far so good.Rooms are spacious.Staff extremely welcoming and helpful.Great food, plenty on offer.Great outdoor pool / area.Entertainment is ok, but that's my opinion.Shuttle bus to local beach.
10:56 20 Jul 22
The papayas is totally immaculate! The staff work so hard to keep the place spotless and it shows! Restaurants are beautiful as is the food that is on offer every mealtime. Everything is cooked to perfection and loads of choice. The pool area is absolutely gorgeous, loads of sunbeds and again spotlessly clean. The rooms are spacious and again immaculately presented. Only minor niggle is aircon could be better, we struggled to cool the room down but by no means were we uncomfortable.
19:37 27 Jun 22
Lovely clean hotel with helpful staff. Food was okay at the main buffet restaurant. Breakfasts were fantastic. We visited both specialist resturants during our stay, both were better than the main buffet evening meal, the Spanish one was especially good. Beds were comfy and the room had totally blackout curtains which was great.
17:58 04 Jun 22
Even after our first full day, I would recommend this place and already want to come back, the location is great, minutes from the sea by foot and the pool is so refreshing, plenty of sun beds and the restaurant has something delicious for everyone, what's not to love! With a Spanish and Asian restaurant as well as the main restaurant, there is more food to choose from that anyone needs, the bars serve a good selection of drinks and even have an after hours service 12am-7am for those who want to keep the party going in to the small hours... This place ticks all the boxes and more!
07:15 04 Jun 22
Up there with the best All Inclusive hotels in Gran Canaria. Quality Value and Service Great food branded drinks good evening entertainment most nights . Happy to recommend to Couples and Families. Plenty of sunbeds even if people leave towels on some of them. Pool towel service #free #24 hour Food and Drink
14:31 25 May 22
We had a great stay at the RIU Papayas and would happily return again. All the Staff are really friendly. Hotel is exceptionally clean. The food was superb with lots of options and varied choices. Pool area and sunbeds lovely too. Gym was good for cardio, but if you wanted weights / machines, then Joe's Gym round the corner was best in area and very reasonable. The hotel bars serve drinks with generous measures of alcohol anytime 24 hrs. that are all included in your all inclusive.Highly recommended.
19:12 30 Mar 22
Absolutely loved it. The staff, food, rooms and everything is first class. I mentioned the staff first because they are brilliant, extremely courteous and nothing is too much trouble. The food hall is run with military precision and the place is spotlessly clean. I'm not usually a fan of all inclusive and this is down to a poor previous experience at another chain of hotels. I must admit, Riu Papayas and the team have changed my mind completely. Thanks again everyone for fantastic experience and keep up the good work.
10:46 27 Mar 22
Really nice and clean hotel. Quite large modern double rooms with plenty of hanging space and a couple of large drawers. Beds comfy and room very clean. Nice bathroom as well. Food is good and cater for gluten free upon request. Also have gluten free beer. What let's this hotel down is the evening entertainment. There is an acrobat act that is brilliant, but was on four nights out of ten literally doing the same thing. A duo was on and weren't engaging with some songs hard understand what they were singing. Another act did a bit of singing then a Spanish dance that for me was boring. Acts came on for about 45 mins then that was it. 11 o clock and all music stops, if that late. Reality is the amount of people all inclusive who are out in other bars at night, which wouldn't happen if entertainment was worth watching.
10:10 08 Mar 22
I have nothing but good things to say about this hotel. The staff is amazing, very friendly, great attention to details, fast response times and keeping the place clean and ready for guests to relax. The food was very good at the buffet, they change menus every day and have variety in all meals. It wasn’t difficult to find chairs to sunbathe but I do have to add that the pool is both for kids and adults. Entertainment is for a family environment so if you are young and single or for young couples, it will not be the most appealing for you. It is a wholesome place to stay, rooms are spacious and if you are lucky, you get a nice view too. We spent Christmas and New Years there, the food was great and very organized.
18:12 04 Mar 22
One of the nicest cleanest Hotels I have ever stayed at. The food is excellent the staff are amazing nothing is too much trouble. When you return to your room they are spoless. Highly recommend.
09:05 01 Feb 22
Stayed here from the 3rd of January 2022. For two weeks. First week was brilliant entertainment staff were great and the shows were. Asian restaurant & Spanish restaurant. But all changed on the second week . Not so many entertainment staff around. Only one show that week with the entertainment staff in. Told on the second week the Asian restaurant is closed for, 3 week's, Was very disappointed. The hotel is very clean and well maintained.
Nubia y Duarte
18:18 31 Jan 22
The director is very polite and made us fell welcomed. The manager of main restaurant wasn't that good. The hotel itself is good but Germans should be advised that they're not owners of hotel as I saw many of them leaving their towel on the swimming pool chair at 7 or 8 a.m and then going back to their bedrooms as I have a daughter was impossible to watch from the chair's area as all chairs were taken. That's very ridiculous and unfair. Definitely we won't be back!
16:14 19 Dec 21
Fantastic hotel, very friendly helpful staff who are always more than happy to help. Food in the restaurant was great, cooked in front of you and excellent choice along with very tasty desserts. Must try the other two whilst there. Drinks selection behind the bar was really good, bar staff must be the quickest I’ve ever seen never leave you waiting for more than 2mins in a queue. Cocktails are strong but fantastic. The entertainment staff do there best and are friendly. Don’t be shy and get up to try the activities, I had a great time and laugh learning how to dance. Hope one of the entertainment reps was fantastic and a credit to the hotel.All in all a 10/10 holiday, hotel everything. We will definitely be back again soon
22:10 12 Nov 21
Only stayed one night, but found it to be a beautiful hotel.Friendly and professional staff, stunningly presented rooms, plenty of space to relax around the pool and many other areas, in both sun and shade.It clearly deserves its 4th star rating. Stands head and shoulders above its neighbouring hotel which I have also stayed before.I will return here, was lovely in every way.
09:51 21 Oct 21
Really good food and excellent service with friendly staff.Courtesy bus to the beach is a god send. The walk to the beach isn't far but it's a long hill to climb if carrying lots of stuff for kids.Im here late October and the main pool is heated just enough to take the chill off so you and the kids can spend hours in there without shivering.The rooms are really spacious even with the double sofa bed made up.The only negatives for me are the bath towels are on the small side and the beds are firm.It's my second time here and I'd happily return.
00:47 10 Oct 21
Lovely place to stay. Rooms spotless, hotel spotless. Hand gel everywhere and very stricked on masks being used, as I found out a couple of times when I forgot. Food was great with lots of variety. A shuttle bus to the beach ran from 9.30am to 5pm everyday.DRAW BACKS!!!Not enough seating area outside to eat your meals and often found ourselves hanging around for tables to be cleared. Sunbeds way to close to each other around the pool and "towels at dawn".
21:40 14 Sep 21
Just returned from this hotel Amazing!! 😊 Lovely spacious hotel large clean rooms attended to daily by wonderful friendly staff, big pool, kids side too... Food was plentiful and good variety and always hot!! Hotel is just 10 mins walk from the bars restaurants and shops in the area English bars were awesome we had some merry evenings there!! 😊 Covid worry not a issue there felt very safe.Music from other hotel is very loud and over bearing at times but hey ho great music being played 🎶🎵Would highly recommend this hotel and will be back x
23:25 22 Aug 21
Everything was perfect I wish I could stay more. The staff is just nice and polite, food is lovely and I will be back for sure! Thank you for the lovely 7 days Riu papayas!
12:34 30 Jul 21
+Nice staff, clean, good food.-Good to know: balls & flowties are not allowed in pool.Bring a bigger cup/flask to have by the pool. Glasses are small. For Water or drinks.- Neighbour hotel animation is loud. Ask for quiet room.
12:34 05 Jul 21
Worst 4 star hotel I ever visited. The food is everyday the same, you could have chocked from the meat that were so overcooked and they even ruined the fries or patatoes by adding too much salt. The pool is also very salty like we're swimming in the sea. The rooms are spacious and clean but it is very noisy. You hear the music of the hotel around the corner. Animation team was really nice but we had karaoke three days in a row. Also, they did not poor bacardi or anything, but the cheapest alcohol. Overall a very bad experience
10:01 02 Jul 21
A very beautiful and nice hotel, with friendly and attentive staff, buffet was good, health measures were on point, variety of activities with a massive pool, there's a frequent shuttle service to and from the beach, got a bottle wine for my birthday as courtesy from the hotel.. My stay was great.. Will recommend this hotel over and over again.. Thanks for a wonderful experience
05:54 20 Jun 21
Very good hotel. Rooms where very modern and cleaned daily. Food has a nice variety and the quality was good.
16:38 11 Jun 21
A beautifull small hotel, a large variety of food and very friendly personnel...I really recommend this hotel if you like a relaxed and luxe hotel with good food. The taxi's and bus are like at a 1 minute walking distance.P. S. Being genuinely friendly and polite to the spanish locals will get you very far instead of being negative like I've seen some of you tourists do👀.
19:15 04 Apr 21
Great hotel, staff at reception are helpful and always friendly, rooms are kept clean and tidy. We had a problem with our room and it was fixed within 30mins. Entertainers are great and put on a good show. Food is excellent and has a great variety throughout the week. Pool and loungers are great and the hotel is 5-10minutes walk from the hotel but they offer a shuttle service.
15:49 18 Jan 21
Nice hotel friendly and well trained but one thing missing was indoor pool
21:07 03 Jan 21
A wonderful place, high quality food and the employees are super nice. Very recommended.
19:23 31 Dec 20
The hotel is located 10 minutes walk from Playa Inglés, the staff is super friendly and welcoming, big rooms and nice buffet. The gym is really small, and due to the pandemic hand sanitiser are deployed in common areas and in every room. The swimming pool isn't heated which isn't nice during chill days during winter
07:08 23 Dec 20
The rooms always clean and well done. The staff was amazing always smiling, helping, nice. The food was 90% of the times delicious. You can always find something to eat. The animation were trying with what they were allowed (due to covid) to make the stay enjoyable. The kids pool is fun. The one pool is big (but not enough if full occupancy). We had a really nice 3 weeks experience. I would have preferred a tip box for the restaurant and one for the rooms.
17:28 08 Mar 20
Fantastic friendly & helpful staff, wide selection of food choices, and 2 great restaurants. Rooms big and great shower and seperate bathroom. Will Definately return ,we had a brilliant holiday.
Hotel Riu Papayas ALL INCLUSIVE – Playa del Inglés