Gloria Palace Royal Hotel and Spa

Amadores, Puerto Rico, Mogán, Gran Canaria, España
Gloria Palace Royal Hotel & Spa, Gran Canaria

Gloria Palace Royal Hotel and Spa, Puerto Rico, Gran Canaria, Spain

Reviews – Recensiones

Gloria Palace Royal Hotel & Spa
4.6
Basato su 1800 recensioni
Emily Sullivan
Emily Sullivan
18:43 13 Aug 22
We decided to go here for our honeymoon after spending a few days in Las Palmas.The positives: location is great and overlooks the ocean. The housekeeping and kitchen staff and incredibly nice and friendly.Negatives: alcohol in Spain is very cheap yet the hotel was incredibly miserly about the ‘all inclusive’ package offered by the hotel. The amount of times we heard ‘that’s not included in the all inclusive package’ at the hotel was astonishing. Having stayed in another all inclusive in Mexico, we were shocked by how limited our choices were for getting drinks during the day and that they had a pool bar that charged for drinks. The main pool bar is very understaffed and drinks are watery. Also the complimentary bottle of ‘champagne’ or ‘cava’ in the room is an awful 5% sweet sparkling wine.On the second to last day, my husband fell extremely ill from what we believe is salmonella or other food poisoning from the buffet or grill. It has now been over a week and he is still unwell and will be getting tests done at the doctor to ensure he didn’t catch anything too serious.To summarize - I recommend the hotel for the location but do not at all recommend the all inclusive package and wouldn’t recommend this as a honeymoon hotel. The housekeeping and kitchen staff work very hard but the management tries to cut corners and reduce costs where they can, which is insulting for the price we paid.
Tomas Svoboda
Tomas Svoboda
13:01 23 Jul 22
Absolutely amazing experience! Personnel great and always positive, high selection of food and all super tasty. Daily and evening program always entertaining. Great location, 5min walk to the beach, 20min walk to Puerto Rico or 5min with taxi.We’re coming back 100%! You guys rock! Thank you!! 🙏👏❤️
kris robinson
kris robinson
22:32 20 Jul 22
A nice enough hotel, only stayed for a night but our room seemed a little dated and not that clean, the AC was also broken. Also found the first set of key cards for our room didn't work which seemed to happen to quite a few people we knew that were also staying in the hotel. On the positives, it seemed to be in a great location as the beach was a short walk away, the views from the pool were fantastic and seemed to have good facilities including a spa and a few restaurants to choose from. The staff are very friendly and helpful. If the room was better and the AC working then definitely a four star.
Peter O
Peter O
15:22 04 Jul 22
Nothing to complain about. Exceptional food (one of my best hotel experience so far), great facilities, good spa and room. Most of the staff is super friendly. Beach is close by, bit of walking. Superb view from room. If I have to say any negative, it is that the outside pools are relatively cool, and that the extra bed in the room should be more comfortable. Great experience nevertheless, and I definitely recommend it.
Przemek Dmochowski
Przemek Dmochowski
16:48 12 Jun 22
They offered a large breakfast, but the quality of the products was not so good. The rooms are full of old furniture, and two spring mattresses for couples. Lifts not working properly (some of them were out of the service during our stay). Pool & SPA are open only from 8 AM to 6 PM which is a joke. In the room, there is a coffee table which is a home for ants. The ventilation that was supposed to work automatically was not in working order and when it was working it was very noisy. Same with the AC (very old, noisy) and it wasn't clean so we had immediately the feeling that polluted air enters the room. The room was supposed to be soundproofed, yet I could hear a guest snoring in the next room all night.In summary, someone once invested a lot of money in this place, but now you get the feeling that they are just cutting off coupons. I will never come back here and I cannot recommend this hotel even to my biggest enemy.
Anders Meldal Thomsen
Anders Meldal Thomsen
10:19 06 Jun 22
Great place for family or couple vacation. Nice and clean rooms, on the shadow side of the bay. The all inclusive menu is not that excellent, but meets the common standard for those kind of hotels. The service however is excellent.Only real problem during our stay was the "reservation" of sunbeds. The hotel should be more strict.
Bean Bean
Bean Bean
10:50 23 May 22
Not sure where to start, as everything is 100 percent. Staff are very good, specially in the restaurant, they so efficient and friendly. Price not expensive. Spa facilities amazing good. Everything is so clean. Buffet is different everyday. Parking is very easy. The famous beach is just 10 mins walk and the SUNSET is a must🥰 we will be back for sure. Try it yourself because too many good stuff there!
Ge Auvray
Ge Auvray
15:39 10 May 22
In love with the place!You wake up in a good sized bedroom, in a great bed, open the curtains and look out across the beautiful Amadores beach. Following a delicious breakfast with so many choices to suit everyone, you can then choose from the breath-taking infinity pool or go directly to the superb beach, which is only a couple of minutes’ walk from the hotel. There are many great restaurants along the beach in which to eat lunch, but we were always careful not to ruin our appetite for our evening meal.The reason for writing my first ever review is out of respect for the quality of food provided by what can only be described as amazing chefs. Even more so when considering they are catering for many people choosing to eat at a variety of different times. Yes the hotel is immaculately clean, yes all the staff are wonderfully friendly and professional, but it was the quality, taste and variety of food which really stood out.Amadores is a very beautiful and peaceful place to enjoy your vacations, enhanced by a truly wonderful dining experience. This was our third stay at this particular hotel and hopefully we will get to visit many more times yet.A Superb Present in Gran Canaria! Thank you so much!
Thomas
Thomas
08:38 08 May 22
Great service, friendly and fast to respond to any needs. Most of the staff could talk or understand more then two languages. The food on the buffets vary daily. Our room had a beautiful view of the beach and enough space to relax. Only minus point: the structure of the building is kinda complex. Don't know how often we were on the wrong floor searching for something 😂
Mauro Boccuni
Mauro Boccuni
21:56 05 May 22
Great personnel, very attentive, friendly and generous! Discrete place to enjoy your vacations mixing pool and beach life!
Keith Buncle
Keith Buncle
16:08 05 May 22
All inclusive has been exceptional. And yes, I would recommend this hotel.
Monika Toaca
Monika Toaca
21:15 27 Apr 22
Fabulous views!Amazing food in restaurant and even better staff!Everyone was very nice and friendly can't fault anything!!!I would like to thank Manuel for making our stay even better and helping me with daughter while my husband was away and reception for making sure we have everything!!Lifts in reception area are glass so the view is amazing.Lovely beach!!!We was all inclusive and the food in hotel was more then enough ,and a lot to choose from.We are very satisfied on our stay in the resort and definitely will go back there.The view was amazing everyday and we cannot get use to it. Very peaceful place and we had a pleasant stay.The perfect family hotel!!
Bob Barker
Bob Barker
17:27 25 Mar 22
We had dinner for our 35th wedding anniversary on Kaia restaurant. Absolutely fantastic. Excellent food and excellent service.
Fiona Broadberry
Fiona Broadberry
12:30 12 Mar 22
It was perfect in every way. Great location, excellent facilities, Fabulous Food just perfect. I would recommend fully and will hope to go back there myself. 🙂
Dale Siddall
Dale Siddall
14:43 03 Feb 22
Great hotel with wonderful views & a great location. Without doubt the staff at this hotel are it's biggest asset. Everyone of them helpful & cheerful. Look out for the singing waiter at breakfast! We upgraded to all inclusive for an extra €29 per day which we saw as good value. Great food in the dining room. I wouldn't hesitate to return.
Phil Strain
Phil Strain
16:17 05 Jan 22
Beautiful hotel .The staff are very polite and friendly .top floor pool and bigger soft beds is a quiet area noisy kids not allowed.
John Jennings
John Jennings
16:37 15 Dec 21
Myself and my wife had a well deserved break here. We had been to the Amadores sister hotel and as this hotel was a higher star rating we thought we would give it a try.We asked for a quiet room and we’re given a quiet room at the far end of block one. The room was a very good size (I use a wheelchair- but didn’t need an adapted room at the time).The balcony had a somewhat obscured view due to the shape of the stonework.Whilst the room was quiet, there was a lot of loud music heard from the bars in the bay below, this could be heard from our room.Staff were mostly friendly and helpful and Yanira in the restaurant looked after us. Manuel a waiter in the restaurant was amusing with his cheerful singing and welcoming manner.Entertainment was terrible, they have a large room/bar for entertainment but it was just so hot in there and felt like there was no air conditioning. It was awful to see the performers playing to almost empty room. In our experience the entertainment lets the hotel down and I felt strange going to a hotel where people are playing cards trying to amuse themselves when there is quite embarrassing for the hotel.Caution because of Covid was adhered to strictly which was a good thing and we felt safer there than in the UK.They have a piano and a small bar in the large/reception/lobby area. This was not in use and had we known it may have influenced our decision with hotel choice as we liked this feature of their sister hotel.The hotel is up a steep hill and whilst they have a lift down, this was out of action two days and so I tried to get up in my electric wheelchair. My chair is a powerful top of the range chair, but the hill was too much for it. It is/would be very hard for people to walk up and down it all the time, unless they were super fit of course.
Markku Soini
Markku Soini
16:38 07 Dec 21
All in all a very pleasant experience. I would have given 5/5 stars, but the traffic during mornings was sometimes a bit annoying. However we are more than satisfied, the breakfast was also great! 🙂
Chris Rieley
Chris Rieley
21:05 21 Nov 21
We only arrived here at almost midnight due to our flight being cancelled. Despite the short notice, dinner was available at the restaurant. Rooms were amazing. Hotel was incredible over all. Good service at the bar for the limited time we had there.
Jennifer Napier
Jennifer Napier
10:11 11 Nov 21
Fabulous views.Good breakfast. Nice walk to the beach but uphill all the way back. Lifts are glass so if you struggle with heights you will need to take the stairs. Lovely beach and some good local restaurants. Had bed and breakfast so no idea what dinner is like.
Desilohne
Desilohne
13:47 07 Nov 21
We are quite satisfied on our stay in the resort. The view was amazing everyday and we cannot get use to it. Very peaceful place and we had a pleasant stay. There was a day when i get a survey form and ask to answer some questions and wrote that we got a 2 single beds and i keep on falling in the middle... When i came back to take shower in the afternoon and lay down to relax, i found out that the gap is gone!!!! It was exhilarating❤️🥰!!!!!!!
Valerie Sosto
Valerie Sosto
08:33 05 Oct 21
Great hotel with great views. Short walk to the beach which is a plus. Very good breakfast variety and friendly staff all over. A relaxed environment, for more exciting night life better to go elsewhere. Overall great stay.
Fiona Yeadon
Fiona Yeadon
08:40 26 Sep 21
Just spent one week, all inclusive. The views from the infinity pool are amazing and the staff are all helpful and English speaking. The evening was very quiet, and just singers as entertainment, which meant the evenings were quite flat. The food was fine, but only 1 bar to get a drink from, which meant there was usually a wait. Overall we had a good time, and loved the spa and gym facilities 😌
Ewa Ciura
Ewa Ciura
19:59 22 Sep 21
We loved everything about Gloria, there was a huge variety of food with plenty of vegetarian options and the staff was very friendly and professional. The views from the infinity pools are breathtaking!We were concerned about some bad reviews but when during our whole stay we realised that they weren’t even close to the truth. The rooms are comfortable, a/c works well.The only inconvenience is that you have to take a lift to the beach and then walk for a while. It’s worth the experience tho😍
maria denisa timofte
maria denisa timofte
22:27 16 Sep 21
I loved the stunning sea view from my room, the room was very spacious, clean, and cozy.The food was absolutely amazing, so many options to choose from and also very fresh.The infinity pool was amazing and not too crowded.The cons:There wasn't a plug next to the bed, which is VERY annoying if you want to charge your phone and use it when you're in bed.SPA and pool closing times- closing them at 6 o'clock is quite early, they could at least keep them open until 8 'clock.The toiletries in the bathroom...In a 4 star hotel, I would expect to find a shampoo, conditioner, shower gel and body lotion, here there was only a 2in1 shower gel and shampoo (not of the highest quality).Overall, an enjoyable experience, I would definitely go back!
Joanna
Joanna
20:54 05 Sep 21
We spent there two weeks in Aug. so we had enough time to form an opinion about the hotel.Pros: stunning location, infinity pool together with a view over the bay, spacious & clean rooms, good breakfast.Cons: rude and not professional staff at the reception desk and pool, limited number of sun beds together with the strange rule of booking the bed with a towel, the quality of food for dinner.If you look for good 4 star hotel I wouldn’t recommend Gloria Palace Royal.
Milica Orlovic
Milica Orlovic
15:20 05 Sep 21
I stayed at this hotel and I can only say I am very satisfied. He justified all 4 stars. Starting with the breakfast which was varied and there was something for everyone there is also an outdoor pool for adults and a small one for children who have beautiful view of the sea. Every day they cleaned our room and tightened the beds and we had clean towels. The only drawback was that they gave us beds that were separated in between and I was quite annoyed because every now and then I moved the mattress and fell hole in between but I survived 4 nights well. I would really like to recommend them to all my friends because they are the best Hotel in Gran Canaria
Paul Coenen
Paul Coenen
10:32 13 Aug 21
Really comfortable hotel in a beautiful but quiet location with nice infinity pool. Food is decent, more or less what you can expect from a buffet restaurant but with a lot of variety throughout the week. Short downhill walk to the beach. Staff seems a bit rushed, but friendly.
Adam
Adam
11:38 12 Aug 21
Amazing views and friendly staff cloud the reality. Food was sometimes perfect but most of the time overcooked or undercooked if you chose the meat which is to be cooked in front of you, which on the second night gave me food poisoning so I stopped choosing it after that and the rest of the dinners went okay. Kids pool had missing and broken tiles from the floor which could easily cut a child’s foot, but they simply put a slide over it but the slide can easily be moved by kids 🤔, reception staff are useless, had two emergencies in the room with our baby but both times no one answered so had to run and get the lifeguard, also found one young male to be rude and uncaring on reception even with a 1 year old and then finally the room. Well it was layers out well and great views but the balcony handrail from a high up floor was wobbly, fans were old and made horrible noises so we turned them off and then they leaked water, the bathroom ceiling was in need of plastering and one electrical socket from the bedroom was missing. And this was a suite, not one of their standard rooms. So the three stars are for the views and catering staff.
Tiffany LEMPRIERE
Tiffany LEMPRIERE
18:44 16 Jun 21
The view from the hotel room is amazing - straight to Amadores beach (the best of the Island to me). The staff was incredible! They brought sparkling wine and a piece of cake in my room for my birthday!And the best is the infinite pool 😍I heavily recommend this hotel!
Mauro Dias
Mauro Dias
09:37 22 May 21
Very nice Hotel! Excelent Covid prevention measures.
Milica Orlovic
Milica Orlovic
05:10 12 May 21
I stayed at this hotel with my boyfriend and I can only say I am very satisfied. He justified all 4 stars. Starting with the breakfast which was varied and there was something for everyone there is also an outdoor pool for adults and a small one for children who have beautiful view of the sea. Every day they cleaned our room and tightened the beds and we had clean towels. The only drawback was that they gave us beds that were separated in between and I was quite annoyed because every now and then I moved the mattress and fell hole in between but I survived 4 nights well. I would really like to recommend them to all my friends because they are the best Hotel in Gran Canaria
Nick Hatter
Nick Hatter
00:17 24 Dec 20
Loved the Gloria Royal, so much so I stayed for nearly 2 months! Lovely view of the beach from the room. WiFi is solid (good). Restaurant food was good (and I'm vegetarian).My only feedback would be to tell the restaurant managers in suits to relax a bit; they seem a bit tense and serious (guys, it's a buffet at a hotel, not an MI5 counter-intelligence unit!)Vera at the front desk was especially helpful and friendly. Really nice lady. She made me feel so welcome here. I've seen other reviews mention her; I can totally understand now.
Fredrik Lund
Fredrik Lund
16:43 28 Oct 20
+ Nice hotel, big rooms.+ Beautiful sunset pool.+ Breakfast has a good selection.+ Soft beds- Road below hotel can be bothersome.- Hotel has an "All inclusive". That is not good for local businesses and restaurants.
Robert Byers
Robert Byers
10:01 13 Feb 20
Great location and rooms with a stunning sea view. Exceptionally well maintained with good dining options. Amazing infinity pool. Full range of Spa treatments available.Not so good! It is hilly not great if you have mobility issues, smokers around the pool and sun loungers with no respect for non smokers. Ignorant queue jumpers when waiting to be seated in restaurant.
Pat Brazil
Pat Brazil
15:32 02 Feb 20
Amazing hotel. Our room and balcony overlooking the sea are both spacious and spotless. There is never a shortage of sunbeds and the pool the best we have ever experienced in a hotel. One is spoilt for choice at the variety of food.The staff are very friendly and helpful and Manuel the singing waiter brings a smile to everyone's lips.We'll be back next year!
Audrey Woon
Audrey Woon
11:14 25 Aug 19
Very good service. We booked a double room, but due to water damages, we were upgraded in a Suite. The room was clean, comfortable and well located in the hotel. It was a bit far from the pool, but very quiet. We enjoyed an astonishing sea view from the terrace. The food was good, but a bit oily... One tiny bad point: knives don't cut very well...We also had dinner at Kaia Restaurant. Our gastronomic dinner was delicious, we can see how good the products are! The waiter was very professional and careful. I think it was the best experience we had in this hotel
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Gloria Palace Royal Hotel and Spa, Puerto Rico, Gran Canaria, Spain

Gloria Palace Royal Hotel and Spa, Puerto Rico, Gran Canaria, Spain

Gloria Palace Royal Hotel & Spa, Gran Canaria

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