Puerto Rico, Mogán, Gran Canaria, España
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Hotel Altamar in Puerto Rico, Gran Canaria
Hotel Altamar in Puerto Rico, Gran Canaria
17:54 12 May 23
5tu visit in 10 years. Love the room the view the weather. USD to love the entertainment. Not so much this time. 2 nights no shows. Very boring. Apparently the hotel isn't making money so cutting the entertainment budget. The head guy is leaving in October. He has always made our holiday. He's highly entertaining a great guy. Sad to see him leave. He is one of the reasons we return. Food isn't as good. Drink ok but if you have cocktail machines please ensure they work. They don't. 8 nights only 1 cocktail. They come out as coloured water. Also if you're cutting tree branches at 7.10 in the morning less than a metre from my room I would appreciate a warning. Rudely awoken. Stepped onto the balcony to branches falling. Dangerous. I would hate to see this hotel go into decline. Management think about what you are doing. I really want to return next year.
21:09 09 May 23
Lovely hotel with a beautiful view. Rooms were clean and of a decent size for 2 people. Patio area was a big plus with the sunbeds and table, peace itself!We were All inclusive, the food was very good, especially the breakfast, which had fresh omelettes every day as well as the usual hot and cold selections.Some of the staff were more friendly than others, in the restaurant and the bar, but I suppose you get that everywhere.The hotel reception staff were very friendly and efficient, the shop was very reasonably priced, saved carrying heavy items from further afield.The lift had a mind of its own, you really didn't know if it was going to go up or down sometimes, and it was desperately slow. But, it still beat walking!Overall we had a fabulous 5 night break, we would recommend this hotel.
22:35 22 Apr 23
A nice hotel with great views. The room has a living room, here including a small kitchen, and a bedroom of decent size. The balcony is quitte big and has two sunbeds. Cleaning is done every day. The only disadvantage is the accesibility - restaurant and the pools are at 3rd floor, reception at 6th; so you will end up taking the stairs to reach the pool area/restaurant from your room which for some may be problematic. There is a lift but it gets pretty crowded around the breakfast/lunch time. We had all inclusive and was quite ok for the price paid (200€ extra for all inclusive per adult, free for kids). There is variety every day and dinners had specifics, e.g Mondays asian food, Tuesday mexican and so on. Drinks were good as well served from 11:00-23:00. Snacks can be served 11:00-22:00 and they have burgers/sausages (borderline average, they could do better here) and ice-cream. Could have been nice with some fruits but they serve only at lunch/dinner.The hotel is located on the top of a cliff so going down to the beach (amazing beach at Amadores btw) takes some effort - about 20 mins. going down and 30 up with a 7 yo. We ended up taking taxis (4€/trip) instead since it was quite an effort for the young guy. They have a free bus from the hotell but when we arrived on the 12th April that was the last day in service.
13:02 22 Apr 23
Great hotel. Pool lovely and rooms clean and spacious. No air con in rooms but have a fan. We got room only and upgraded to all inclusive on the last day of our trip for only £32. Worth it as the food and drink options are good. Views from hotel are lovely and always have taxis outside to take you wherever.
13:03 21 Apr 23
The people at this hotel are very helpful. The views are amazing. I'd recommend all inclusive. The cleaners are around quite often and are very polite. It's like having a mini apartment. Kitchen and sitting area with tv, wifi. 2 people can sleep in the bedroom and another 1 or 2 in the sitting room. Balcony has amazing views. 2 lifts, 1 on block A and 1 on Block B. Dining is perfect. Two swimming pools and a kiddies pool and ball area. Entertainment is good too. Killer darts, bingo during the day and different kinds of entertainment at night. You will need a car if you are not the type who wants to get around on buses or taxi. I asked at reception at 10am and the car was there at 10:30. Don't come here if you are picky and moany about things because they will just laugh at it. All in All, A great spot for the money. April has 22, 23, 24 degree's heat. Thank you Altamar and staff, we had great craic. 👍 ps don't forget the zoo. Dolphins are amazing and if you have mobility issues then let them know b4 you get a room.
07:23 20 Mar 23
This is not a review but hoping to get some information. I've booked a stay here in August, I was just wondering what is available in regards all inclusive option - snacks, drinks, ice cream etc are the drinks self service , does pool bar serve snacks. I have a 10 year old with me and dont fancy having to get out of pool to get lunch / snacks / drinks all the time ! Any info greatly received .
Lilly (Lilly & Denz)
17:55 08 Mar 23
I would not stay anywhere else views are fabulous All Staff are helpful and friendly the hotel runs a free bus down the hill to purto rico and the other beach All rooms have a big balcony table chairs and 2 sunbeds this hotel is no good for people with walking difficulties because there is lots off steps there is a lift but have to use step. Everything is spotless food is really good
22:06 28 Nov 22
Have just returned from 2 weeks at this hotel , our 5th visit . Very nice hotel in a brilliant position with spectacular sea views . Lots of stairs and not suitable for people with mobility issues . All the staff work very hard keeping the hotel clean and lookin good. I must mention our lady cleaner ,Santana , who she was an absolute joy to be around , a really cheerful, lovely lady . Now my really big moan , and that was the food !!!! We were half board , so had our evening meals at the hotel , but they were so bad we had to go out 4 of our 14 nights . A really bad selection of food , badly presented and cold . If u wanted pasta , pizza or chips you were OK , the only decent evening meal we had was the BBQ . As I said our 5th visit , but the food on our last 4 visits was good , nothing like this time . A thank you to the reception staff for sorting out a couple of small problems we had .
15:55 09 Nov 22
Clean and comfortable rooms with beautiful ocean view, lovely food especially for sea food lover's ( fish ,squid, sushi 🍣). Quality personnel making sure that every aspect of your stay is amazing.
14:04 23 Sep 22
Our first time at Hotel Altamar and self catering, On arriving welcomed by nice reception staff who explained, how to locate our room. Got to the room and the usual holiday self catering accommodation comprises of all usual things, nice size and excellent view, the only downside for us was no air conditioning we had two ceiling fans on constantly but not cool enough for us, so slept with the balcony doors open! But we have heard that some rooms have air conditioning but not many. The complex was big open had two swimming pools one most children would go to while the other was more adults but children was aloud but no diving or inflatables, plenty of sun loungers two shower points toilet rooms for men and women, nice bar, big internal dining room and very nice balcony dining area. As we was paying for our meals we eat out all the time and only had snacks at the hotel so can't comment on the food. Staff are great friendly helpful and nothing is to much for them to do for your stay,the entertainment team are good for a laugh bingo and happy hour from 4=5 buy one drink get one free the bingo is great fun. We think the Altamar is in a good location to other destinations and cheap taxis, food out and about not as cheap as I can remember but we loved every minute of our stay we will definitely go back, hopefully a room with air conditioning, if not I will get another fan lol.
00:28 20 Sep 22
Staff very friendly apart from the hotel manager he was grumpy. We upgraded to a superior club room with sea view. Room was very small compared to the pictures on there website. Beautiful view apart from the building site opposite our terrace with constant drilling, banging and a lot of shouting from the builders. We were a family of 3 adults 1 child (child 17yrs) only 2 sun loungers on our terrace so I asked if we could have 2 more but got told no because they only normally take bookings of 2 adults 2 children. Food was lovely but very repetitive.
09:38 08 Sep 22
We have the superior club 2 bedroom. Suite and it's stunning. Beautiful views food is awful staff needs to be trained in customer service we paid to go all inclusive and food is so bad we had to go out to eat I can't fault the room. And balcony but the food spoilt it for us. And the general unfriendly attatude and the 12 hour journey to get here really was not worth the time and effort I'm sorry to say my daughter paid over 2 thousand pounds for this and it's half way through th e holidays and we are ready to go home very disappointing
14:13 31 Aug 22
Stayed here for the week and would 100% recommend staying here loved every minute of it , hotel reception staff so helpfull and polite , cleaners and cooks and restaurant workers polite and so nice . Gazza and the other entertainers were fab. And last but by no means least ( they do say save the best until last) zoubida the lady who organises the excursions and trips cannot say enough good things about her greeted us each morning when going out, organised our water park trip and took the time as she does with all guests to talk to each of you absolutely beautiful lady so polite helpful and a genuinely nice person. We stayed all-inclusive food was great different theme each evening , pools brilliant ,room was lovely and spacious for my family ( 2 teenage daughters) and most of all the views that you get from this hotel are breath taking . Will 1000000% return to this hotel as grancanaria is now my favourite place thank you Altamar Hotel Puerto Rico Gran Canaria from the guests that stayed in room 121B xxxx
19:54 15 Aug 22
The place was very clean and the staff were very helpful. The taxi down to the beach and town was only 4 euro so very cheap to get out of the resort to do some shopping if you fancy it. The 2 pools were good and clean. The food was different every day. Not to everyone's taste,but always something to eat. Would recommend
08:08 04 Jul 22
Probably a 3.5/5 if I could give that.The positives:Lovely, big, well-equipped roomsPlenty of sun loungers and parasolsViewsWell positioned for the Europa Centre with its range of shops, bars & restaurantsThe negatives:The funicular (elevator) which broke several times a day (there are a lot of steps to navigate!)Location - maybe a bit harsh but it is out of the way slightly meaning you will need to get taxis to/from the resort centre. It's walkable but punishing in the heat.Can get very loud around the pool. Lots of shouting and swearing - even around children.We went self-catering so can''t comment on the food & drink available but heard some mixed things.I would not recommend this hotel if you have any mobility issues. Even as someone in relatively good shape I struggled when the lifts were out of order and even so you must use the stairs to navigate between the lift to some apartments.
19:12 27 Jun 22
A really nice hotel which l would really give 3.5 stars. The room was excellent, the staff excellent , the amenities good, the entertainment fair to good, the food very good most days, odd day it was down to fair especially on Sunday evening. The cable car lifts were to say the least poor to fair. The A side lift was extremely busy, always full, broke down twice, and with a mobility problem this was the hotels downfall in my opinion. My only other gripe was the behaviour of a minority of the British tourists. Sometimes they let the UK down with their attitudes.
14:40 27 May 22
Stayed in apartment 100A. 2 adults 1 10 year old child. The 3rd bed in the living area was never a bed in it's life. For 3 days of our stay we all tried to sleep on this caravan type couch. Requested at least a mattress, this was supplied (didn't make a lot of difference). The duvet was two open-ended sheets with a blanket tucked inside which moved around as the person moved. Ended up 3 of us in two single beds. So not acceptable.Lift unreliable kept breaking down. On one occasion we were having breakfast level 3, lift broke down and was not available till 1.30pm that day. We are pensioners with our 10 year old granddaughter so were stuck on level 3 for 4 hours. Ridiculous.Food for the first 5 days was awful, just awful. Had no option but to eat out which we had not budgeted for. The last 4 days food picked up to a semi reasonable standard.This hotel is definitely NOT for anyone of any age with any walking issues. There is no bar between the two pools only the restaurant bar. No bar in the reception area either.There is no air conditioning, only large ceiling fans.Areas are well cleaned bedrooms every 2nd day, although we did initially have a bug infestation in the bathroom, which the hotel quickly sorted out.Hotel is lovely to look at, clean with stunning views, but that is about it for us unfortunately.The entertainment team were marvellous and should be well commended. The tried so so hard to involve everyone in their entertainment well done.Older restaurant staff, sullen, at times rude but younger staff could not be more helpful.We certainly won't be back and sorry to say cannot recommend.
00:25 15 May 22
Rooms spotless , staff very friendly and helpful , view from room of sea which is beautiful. Food was very good, nothing amazing. Very good quality hotel for people on a budget and couples . You can walk to beach but you might need a taxi if you can’t walk much , but taxis are extremely cheap and costs around €3.50 to get from hotel to beach . Good experience overall ☺️Would recommend
18:12 04 May 22
Lovely clean hotel. Reception staff very helpful and friendly. Would definitely recommend staying here.
Simon og Jane Moesgaard Kristoffersen
06:40 23 Apr 22
2021-12-08 - We (4 adults and 6 kids) really enjoyed our visit. Lollo and Bernie is a hit for the kids. The hotel is located with a stunning view of the sea. The pool area is OK, but nothing extraordinary besides being a pool 😅 The restaurant is good and delivering different themes 👍
12:37 10 Apr 22
Great hotel, spectacular views. The room we were in was really nice. Great post ls, nice range of drinks and snacks if you go all inclusive.The location is right on top of a cliff, so walking to the town or beach and back is a definite effort and not to be attempted if you have issues walking up 700 steps. There is however a free bus to the town and beaches that is really fast and reliable.
08:54 10 Apr 22
We spent five nights here on a self catering basis.... The Altamar is all about the location.... Views to die for!!The rooms are comfortable and clean... All you need for a holiday of this kind! Pool areas are bigger than the photos make them appear and are kept clean....I wouldn't hesitate to come back for some winter/spring sunshine!
14:10 26 Mar 22
Love this hotel been here a few times everyone so friendly and welcoming.The food is good they have a good choice we will be coming back again.
15:13 17 Mar 22
Gorgeous hotel, the rooms and views are amazing. Staff, especially cleaning staff are so friendly. Just ideal. 2 lovely swimming pools.
21:10 02 Mar 22
Amazing see ypu again soon.. Thankyou to all the staff especially the barbecue chef and Stacey who entertains all the kids.. we jave all made friends for life ❤❤
17:17 04 Feb 22
Rooms are very nice. The crew is nice. The funicular "elevator" is a treat. We paid for "all inclusive" i wish we did not. I feel like a 2. rate guest. We are forced to either drink from paper cups or glasses that are otherwise used as vases for single stem roses. Food is slightly above mediocre, i suppose it is adapted to all the children and pensionares, little taste and no passion. Slightly bothered some days with children playing football in the caged ball park. The slamming in the fence gets annoying after a bit of time. Pools are great, the view is spectacular😊. Great bus service.
21:09 19 Jan 22
I love going to this hotel ,been going here for the past 7 years have really missed going the past two years but booked for May, the staff are very friendly and the food is excellent love it
10:52 18 Dec 21
I love the place. No wind, hot and sunny.Second time I am there.You can choose to stay at the balcony and have som private space or you can choose to go to the pool are. The overall experience with the best weather makes you want to go there again ❤️❤️❤️
11:30 16 Dec 21
Nice hotel, very nice staff - the only reason it's not 5 stars is because there could've been a bit more for vegans on the menu (but to be honest that's a little picky).What I really wanted to highlight was the awesome and seemingly endless energy and effort by Andreas (the kids entertainer). They're all good with the kids, but in particular i wanted to give him a shout out and a big thanks for putting so much effort into everything he does. If anyone reading this gives out pay rises, consider this an endorsement for that guy 🙂
22:02 04 Dec 21
Nice hotel, very nice staff - the only reason it's not 5 stars is because there could've been a bit more for vegans on the menu (but to be honest that's a little picky).What I really wanted to highlight was the awesome and seemingly endless energy and effort by Andreas (the kids entertainer). They're all good with the kids, but in particular i wanted to give him a shout out and a big thanks for putting so much effort into everything he does. If anymore reading this gives out pay rises, consider this an endorsement for that guy 🙂
12:55 03 Nov 21
Really nice views, the sun is heating the terraces the whole day.The rooms are spacious and comfortable.Friendly employees and nice atmosphere.
17:49 30 Oct 21
Nice rooms and great view from the balconyThe food was also good (we had al inclusive)Heated pool and plenty of sunbedsFree transfer to the beach and free high-speed wifiThe only thing that I didn't like was that the hotel charges for small things. Pool towel €2.50 and €10 in deposit. Change towels cost extra. Ac in room €10. Use the safety box cost extra...and so on... also hotel do not provide any shampoo and conditioner and water only first dayBut overall we were still happy with our stay
06:33 19 Oct 21
Room only basis. Adequate but needs refurbishing throughout the hotel. staff were generally helpful and polite. Good location.
14:35 17 Oct 21
Staff were so friendly and helpful. So clean. My partner has problems with her back so they were so helpful on moving us to an apartment closer to reception. Can't wait to go back.
13:56 12 Oct 21
Great views,nice hotel,it's built into the side of a cliff.all rooms have a large terrace with 2 sunbeds and table with parasol and 4 chairs.Due to it's location and design all room terraces get sunshine from sunrise until sunset.
19:28 26 Sep 21
The food was good. Rooms very clean and the staff were excellent, but a major disappointment was that there's was no AIR CONDITIONING.
03:02 15 Sep 21
The worst place I’ve ever been on holiday to. Apartment clean, view great but the noise here from building work and other holiday makers is horrendous. Don’t stay here if you want a bit of peace.
17:08 28 Aug 21
Beautiful hotel but why when the hotel is not full due to covid do they allocate an apartment with a big tree blocking the sun to the balcony
Aiden “Time for fun” Soufi
01:05 17 Aug 21
Cons- It's bad without a car because everything is far away.- it will be worse with the car because you won't find a parking place nearby at all.- One slow elevator for a large hotel.Pros+The view is excellent.+Rooms are good and clean+Nice pools***Conclusion***So if you don't have kids and your hobby is hiking, this hotel is good for you.
14:49 15 Aug 21
Far too many steps and due to current circumstances no entertainment so overall pretty boring great views cleaners very good bar staff and waiting staff looked miserable
13:44 07 Apr 21
Stayed here for 14 nights , very unusual lift system to get to different floors, built in the hill side, cheap taxi 🚕 to get to the beach ⛱
12:58 18 Feb 21
Stayed here a few times now & highly recommend. Last time we stayed we tried a different hotel never again will always book the Altamar. All the staff are great from bar staff to house keepers and entertainment staff, all polite & friendly. It’s in a great location too at the top of the hill and has excellent views from all the rooms. The food is good can be repetitive if your there more than one week but is still cooked fresh and always something for everyone. Pools are good sizes. Can’t wait to go in May (hopefully fingers crossed 🤞 it doesn’t get cancelled)
05:09 02 Dec 20
Stayed here for a week in September and it was amazing. the staff were so friendly , the rooms were always clean and tidy plus the sea view is to die for. I would highly recommend this hotel for anyone staying in the area , it is also so close to everything the beach and shops are walking distance away.
14:57 17 Mar 20
Lovely hotel staff very friendly and helpful,food good lovely pools very clean
THE MAD ALEXANDERS
16:39 18 Sep 19
I'm giving a five star review on the following.Gazza the entertainer...he is the best entertainer on the planet. Very funny he should be a comedian, done everything for our son Alfie.Thomas Cook club staff were amazing be really sad to see them go, hence why we are not booking back next year, and we go every year.The pools ----- swimming pools are very cleanThe restaurant is very tidy and selection of food is amazing.
18:56 09 Jul 19
Loved our stay here. Hoping to return very soon for a little holiday. As we thoroughly enjoyed the hotel and it location. We were all inclusive and could not fault the food. Although first night we did have to go out for a pizza as we were too late for the restaurant
Hotel Altamar in Puerto Rico, Gran Canaria