Gloria Palace San Agustin
Chill-Out Zone
Credit Card OK
Massage & Physio
Spa & Sauna
Terras
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Gloria Palace San Agustin, Gran Canaria
Reviews – Recensiones
Gebaseerd op 5229 beoordelingen
joe mckee
14:38 16 Oct 23
Good hotel for family , good food and service . Very large about 500 rooms so not boutique . Good buffet for breakfast and lunch dinner . Roof top bar and restaurant with chill out area not included in all inclusive but nice to visit . Entertainment is varied each evening but covers most area such as the kids and adults . Kids pool , main pool ,gym and spa available . Location is up the hill from the front however there is a bus or taxi service to the local Playa,s.
Derek Farrell
05:35 11 Oct 23
Everything about my holiday was truly amazing. From the time I walked into the lobby until the day I left. The staff and management were so friendly and helpful,the rooms and hotel were spotlessly clean and the food was gorgeous there was such a display for every meal I just have to give 5 stars.
Nastaran Khodadadegan
13:53 10 Oct 23
Great location, breakfast was so good except for today. A lot of people checked out yesterday and they didn't open big restaurants for breakfast today, just some and small choices of you think it was our choice to eat. But another days was so good. Try spa that's so romantic and great choice when you want to book hotel buy romantic package. Stuff were good and friendly. Rooms was so clean and comfortable bed and pillows
Ravinder Kumar
19:23 25 Sep 23
Nice and clean hotel. Staff were friendly and welcoming. Manuel the bar manager looked after us like family. Waiters were very attentive especially Francesco, Kevin and Eliazer. Alejandra always had our drinks made to perfection. One of the waiters called Pedro was rude and ignored us all week. The food was standard hotel food, would have been nice for a bit more variation and if the food was labelled properly. Could have done with more variety of desserts. The pool was a bit small for the size of the complex. Our room was nice and spacious and our cleaner Monica attended to all our needs.
Hamidreza Akbarizia
06:50 21 Sep 23
"Compared to my other all-inclusive trips, it was the best one for the value. The staff were really friendly; everyone had a smile on their face. The food and breakfast were not a huge buffet, but it was better than hotels in Turkey that have six rows of buffet with the same low-quality food. So, I will recommend it.""The photo was taken from the roof lounge."
Kabunke
10:32 07 Sep 23
All in all it was a good hotel, food was good, staff was very polite and rooms very big. Unfortunately the room was not entirely clean but it was acceptable. Location was good, like the view. 5min walk to the shopping center and bus stations.
Michal Krukowski
19:57 29 Aug 23
We stayed at the hotel for 11 days. Some comments regarding our stay:1. there is no children's pool (paddling pool). there are two swimming pools (free for use), one with a depth of 150 cm and the other 165 cm2. On the snack bar no information regarding “free” - all inclusive staff. Some of them are additional paid. Small menu and also food at certain times - pizza etc3. cleaning needs improvement. family room not entirely clean. same area for swimming pools and restaurants4. lifeguard only in the pool with a depth of 150 cm. additionally, in the scope of duties, cleaning and other cleaning works.5. animations, or rather the lack of them. If you are traveling with a child, do not look on great attractions. 30 minutes of animation as "mini disco". then concerts and from time to time a show for adultsPositive things1. Very nice big room - family with 2 separate rooms2. Breakfast, lunch, dinner- enough food3. Hotel staff careSummaryIf you are looking typical “all inclusive” hotel/ attractions - you won't find it here. Small local hotel typical for adult.
lynne while
14:27 01 Aug 23
Fabulous hotel with lots to do for the kids. The kids club people are great my grandaughter aiyla loved going there and it's on twice a day every day. There was lots of choice with the food tho a few more kids meals would be ideal. If I was to say anything to improve this hotel it would be to have a kids pool which is not so deep and has a shallow end. The food on an evening could be warmer. And if your paying all inclusive you should be entitled to premium drinks. Overall we had a great time .
John McDonald
14:30 22 Jul 23
Absolutely lovely hotel with a great reception area and all areas were spotlessly clean and tidy. Room's were very spacious with a good size double sinked bathroom with large walk in shower and clean towels every day. Large pool areas and no trouble getting a sunbed, all the staff throughout the hotel were very friendly and helpful. The restaurant was spacious and the food was very good with a great selection each day, the restaurant staff were very efficient and smartly dressed. There was nightly entertainment which was ok but could've been better for a 4☆ and more bar staff in the evening would've been helpful as there were always long queues. There are also showers and towels available if your pickup time is late which is always very welcome. The hotel runs a free shuttle bus which ran daily to the local resorts of Playa de Ingles and Masapalomas which we made good use of and local taxis were cheap enough to use. Because of the hotel's position it wouldn't be ideal for the elderly or those with a disability as there is a fairly steep hill climb up from the sea front. But overall our experience was very good and we had a brilliant holiday and we would definitely return, certainly one of the best hotels we've stayed in.
Clare Allison
18:53 17 Jul 23
Lovely place, big place too. The rooms are lovely. As a wheelchair user had to work with tight spaces in some places The car park is always full. Can't use a wheelchair in the toilet and no ramp to the balcony but it had a beautiful view! Other than that with family support it is a beautiful place. When going out to the hotel for a walk and places some paths too narrow and deep use the road for a short while some got lift to get to shops
Lisa Tyas
20:09 16 Jul 23
Hotel was great & so were the services offered. The restaurant on the roof top terrace was fantastic, food is exceptional. Cannot praise enough, not to be missed on your holiday.
Sandeep Singh
16:55 04 Jul 23
We absolutely enjoyed our stay. The manager is beyond superb: Alberto Delgado. He made our holiday one of the best we have been on. My wife and I stayed here for our first wedding anniversary holiday and after speaking with Alberto, he ensured everything was in order. The staff from dining to pool to the spa were fantastic. Special thanks to Rosa F for the excellent hospitality at the Thalasso spa. Highly recommended resort for a luxury holiday.I have already fed back to my friends and family who will all definitely book trips here soon.Many thanks,Dr Singh and Dr Sethi
Lora Sheehan
08:33 04 Jul 23
Hotel is very clean, modern and got everything you need. We were on a all inclusive holiday and the food was very good. Alot of choice and variety, meat, fish, salads, burgers, hot dogs, cakes, themed nights and show cooking. Something for everyone. The drinks options are vast and can pick from local alcohol or named. The main bar is very quick to serve you but the pool bar is a little wait. The cleaners do not get enough credit, they are fantastic. They are there all the time, cleaning everything and everywhere. All the staff are very friendly and helpful and make jokes with you and make you feel very welcome. The only letdown was the evening entertainment. The mini disco was the same 6 songs every night with the same dances. Half the entertainment staff didn't even know the dances or put little effort in. The main entertainment was advertised for the week and two nights, they didn't show up. The singers can only be described and mediocre at best singing over karaoke versions of songs. They did have a circus act and a aerial act which were both good. The day entertainment was OK, lots of different activities around the pool, aqua aerobics, dancing, pool parties and DJ's, a fashion show. The main entertainer (Pablo I think his name is) is brilliant. Talks and interacts with everyone. He never stops and gets everyone involved.The hotel was filled with alot of families and children so not ideal if that's not what your looking for. Would recommend the hotel but I wouldn't return as too many children for us as a younger couple so quite alot going on and not very peaceful at times.They offer free buses daily to Maspalomas and Las Palmas which is good. Maspalomas is definitely worth a visit. Lovely shops, beach, restaurants. But if you want to get a taxi, it cost us €13 each way.
mick Mike
13:23 27 Jun 23
First of all let me start by just start by a few tips on taxis and buses.Bus 30 to playa del Englis, bus stop across from the shopping centre, 5 mins and 1.40 euro to playa del Englis and get off at Playa del Englis Hotel, walk to the front and walk down the steps.Taxis are at the shopping centre and if you have mobility issues, ask for playa del Englis and the journey will be 9 mins and 9 euro.If you don't mind walking down a few flights of steps, with bars and restaurants enroute then do the same route as the bus and ask for Playa del Englis Hotel, it'll be 5 mins and around 6 or 7 euro. The Hotel has a courtesy bus but it stops at 11.30 am hence the information above.Now then, I will firstly point out the things you should find at a hotel of this standard but won't.Functional air conditioning and hot food.An important point to remember about the hotel is the fact that DOGS are allowed!!.We had our air con checked but we're never able to get it below 23c😓 and they didn't have air con on anywhere else except reception now and then, yesterday it was 32c midday and 26c at 11pm.There is nothing wrong with the food here, it's well cooked and there is something for everyone and the restaurant area is spotless, the food just needs to be kept hotter whilst standing.Courtesy bus service needs to be on longer, I think it would be really useful if it was on until a few hours later, especially for people with mobility issues that want a day out in playa del Ingles or maspalomas.I know this must read as a negative review but it isn't, it's just mentioning a few tweaks that could be considered.The rooms are great, towels changed daily, clean, TV, fridge, coffee/tea kettle, hair dryer, two bottles of water per day, good shower, safe at 2.5 euro per day balcony and air conditioning stuck at 23c 😢😓.All the staff at this hotel are great, polite, helpful and courteous and they work really hard because this is a big hotel and there are lots of people to cater for.As for the roof top chill out area and restaurant, it's fantastic but it comes at a price. Standard sun bed 8 euro each per day, double sunbed 35 euro each per day and the restaurant menu you'll find on restaurant chill out Gorbea on Google maps, PLEASE read the reviews first.Would I stay here again?.. Absolutely!..but on b and b basis, not because of what I mentioned above, but because of the restaurants in the playa del Ingles area, there are lots of reasonably priced excellent places to eat and I would highly recommend Pizzeria Adio Mar in the shopping centre.
Norma Mcconville
19:57 18 Jun 23
Just came back after 7 day all inc at this hotel, we were in family room just at side of hotel, rooms were basic, few sockets hanging off walls showing wires, dirty foot marks on walls in one bedrooms, not much clean on morning straightend bed covers & left water thats about it, i would rate this hotel 3 &1/2 as loads room for improvement, some staff were very ignorant to english customers on pool bar on numorous times, also got speaking to girl who phone. & money had been stolen from her sunbed day she was leaveing, staff at reception was no help, sent her to police station as she didnt speak spanish they couldnt understand her. , overall experience i wouldnt go back
Ruslan Komjakov
19:39 15 Jun 23
The stuff is friendly, especially at the restaurant. They are always helpful and great with kids! Reception service is a bit awkward and if you have a problem you might ask several time and control it yourself. One of the beds was not steady and as we learned later was dangerous to sleep on. We had to call reception 3 times before it could be fixed. The cleaning services could do a better job: floors were not too clean and there was dust on top of the cabinets. There are a few minor improvements that I would recommend, but overall we had a very pleasant stay. The location is perfect if you don't mind a bit of walking. And the view is great.
auty florence
19:20 09 Jun 23
i came here for a week with my family to celebrate my two auntie’s 50th birthday. on arrival we were greeted splendidly by the reception team, with a gorgeous view of the grand hotel. after this, our experience was very mixed? i will list the good and bad below:GOOD: 1. the entertainment lead (guy with the wild curly hair) made us laugh and was such good fun! he had multiple activities on per day which gave you a chance to get active. 2. the pool area was well kept and lovely to relax around. lots of sun loungers and beds so you won’t struggle! 3. some of the staff went out of their way to make our stay amazing and would make us smile and laugh every second of the day. 4. there was a bar and pool on the top floor of the hotel (this is NOT part of all inclusive) and was so bloody lovely! the staff were amazing, the drinks were lush and the pool was beautiful.BAD: 1. the food at the buffet was very hit and miss and quite concerning as someone with allergies. we paid for all inclusive for the week, which is 3 times a day. they list the allergies above the dish, however they were incorrectly labelled. dishes that claimed not to have ingredients (i.e. milk, nuts, eggs, meat) very CLEARLY had them and caused me to have a reaction. this is POOR practice and could potentially kill someone. they also told us they had vegan options at the buffet..which was just chips. and salad. not worth 108€. if you have allergies, i highly recommend not eating here. the food was also quite frequently cold. 2. we were given two family rooms which on first glance were lovely, however caused a few problems. the rooms hadn’t been cleaned when we first came in with cobwebs everywhere and a massive ant infestation in one of them. the cleaners cleaned it straight away after we notified them, but the ant infestation went on during the week and it became disgusting. we couldn’t even finish a cup of tea on the side for 5 minutes, or leave a bag of crisps whilst we went to the toilet, before ants would be swarming. it was also where the tea station is so that was awful and unhygienic. the shower would also frequently flood which was concerning. 3. whilst some staff were amazing, a large amount of them were quite rude, obnoxious and ignorant. i understand it’s very stressful working in such a big hotel in scorching heat and constant pressure, but if this is such a struggle you shouldn’t work amongst guests.putting the good and the bad together, the bad slightly outweighed the bad. we won’t be coming back here, but it was still a lovely experience.
Lucy Gray
12:36 08 Jun 23
Lovely hotel!!! Our room was spectacular but we was given two beds put together so maybe ask before hand for a double. Food was amazing, diff every night. We had a veggie and they was very happy with the options. Perfect place for kids, loads of activities, kids club etc...You can book a taxi at reception there within mins.Walk to nice beach and shopping centure and friendly staff too. LOVE ITTTTTT will come again.
Nadine
20:45 21 Apr 23
Lovely hotel, staff were very helpful. We had a day in the spa too which was great. Lots of lovely sunbeds are avaliable, can get a bit windy at times which is nice in the heat.Only had lunch and breakfast which was perfect. Drinks are reasonably priced and the Gin & Tonics were nice and strong😄Seems it was off peak and it was very quiet outside of the hotel. Not much around but taxis to near by places were cheap and easy to get to.I would return for a second visit.
Info Olia
20:14 07 Apr 23
Lovely Hotel very beautiful entrance with relaxing area and bar. Very clean hotel good service lovely staff very friendly and nice. Rooms are spacious and cleaning is done every single day.The pool is perfect!Food delicious.Entertaining not great.And located up the hill but lovely walk down to the beach.
Sam Scott
19:31 14 Mar 23
Lovely hotel and nice rooms. Unfortunately housekeeping not always up to scratch - having to go to reception multiple times to restock tea/coffee/toilet roll etc. The hotel is nice lots to do but can be quite busy. Breakfast buffet - very good choice but the holding temperatures were very low and things were often cold (scrambled egg/potatoes/sausages etc). However fried eggs and bacon cooked continually and always hot and an omelette making station available every day - lovely omelettes! Entertainment at night was a little hit and miss. Only due to the fact the 'house band' didn't have much stage presence but did have lovely voices. Whitney Huston tribute was very good! All round entertainer. Flamenco also very good! Overall I did like the hotel and the reception staff are lovely. Bar staff in the lobby bar are also lovely.
Jean Rubillon
20:19 26 Feb 23
Lovely family friendly hotel.The food is good and varied. However, if you've got a dietary restriction, it gets tricky as the buffet can get cross contaminated due to other guests' lack of care. Also, the allergen signs aren't always on top of the dish they signal.The pools are nice and clean, however some of the fixtures could do with repairs. There's sharp edges hidden underwater...The thalassotherapy area is beautiful and quiet. The jets will pummel the stress out of you.
Elena Elena
23:23 22 Jan 23
It's a big hotel up on a hill, but at a decent walking distance from the beach. It's not a quiet hotel, even the rooms are noisy from the exterior events, like wind or music. The rooms are big, but the bathrooms are having a constant not pleasant smell, especially when showering. The food is basic and not the best quality, especially at the desserts area. There's also really rude that the staff is verifying your all inclusive by checking your card code. For sure, there is a more decent way to ensure your meal plan, without bothering the clients
Yenlin Hu
19:30 02 Jan 23
They have 3 outdoor swimming pool, 2 on the ground floor and 1 on the rooftop, although I'm not sure if the one on the roof top is open for all. They have an indoor pool with spa facilities for which you have to pay extra. To use the locker, you have to pay extra. Breakfast is not included as standard. The rooms were good but for the price you pay you can find better deals elsewhere because here you have to pay extra for everything! Rooms were nice, and the breakfast was not bad, but I was told by others that food otherwise is not good, so good that we didn't go for half board or all-inclusive.
R H
14:30 19 Dec 22
Had 2 stays in the last 2 months. Very impressive hotel and whilst I was only on Bed and Breakfast I was very happy with the options for breakfast. Rooms were clean and provided great views. Nice location and useful to have the free shuttle bus to the beaches. Would happily go back for a third visit
Ralph Durham
23:18 30 Nov 22
Was on vacation through a tourist agency. This is a big hotel up the hill from a nice beach. The greetings by staff were exceptional and the hotels times and amenities were well explained. The facilities were very good and well taken care of. We had a nice room overlooking the pool and sunbathing areas. Those are expansive. One note is that it appears that a lot of their hot water is solar, great energy savings. Very pleasant staff in all locations. The food was good but a bit on the plain side. We enjoyed the spa also. It is about 3/4 kilometers tot he beach. Also if you don't want all your meals a the hotel there are very good restaurants on the way to or from the beach. They also offer a shuttle to 2 other beaches.We would recommend that people stay there.
Karine Mandel
09:01 13 Nov 22
Hotel is fresh and nice. Some of the elevators were out of order and as there are many floors, people had to wait for ages to move between the floors.Breakfast was various and offered sth for every taste. Regular prices are rather high.I guess that the rooms with sea view are the only possible option, because other have a view to pool or building wall.
Gigi Xiaofan Yang
10:44 15 Oct 22
Family room is good value for money, nice facilities with activities for kids. Not crazy about the food, glad we only took the breakfast option, as there are plenty of nice restaurants nearby. Booking taxi through the hotel however has not been a good experience, airport pickup was never confirmed, although one did showed up when we landed. Also booked airport transfer for when we left but that never showed up either.
Phil Batten
18:32 14 Sep 22
Beautiful location, not too rowdy but perfect for someone who is looking for a pleasant holiday. The real hustle and bustle is a €1 bus ride away (5 minutes). The hotel pool was not crowded with sun beds available most of the day (early September) weather was great. The hotel and facilities were very good indeed with spectacular views.
Mark Spettigue
20:16 27 Aug 22
All inclusive. No free ice creams for kids(probably a good thing). Lots of steps. Main pool is small for the size of hotel.Nice room, plenty of food to choose from. Hotel is very clean and the pool area is washed down every morning.Overall a very enjoyable experience and holiday.
Brendan McHenry
22:28 23 Aug 22
Blown away by the staff. I don’t rate accommodation usually as a bed is a bed, but Traveling with 2 under 2, I couldn’t get over how accommodating and genuinely caring staff are around kids. One cleaner I spoke to even showed me her photos of her own. Mini disco is a highlight for kids and the oools are great. Overall the place is well thought out and works great for families. Plenty of couples too with the top floor bar/pool/solarium which doesn’t allow kids. Beach is close by too, walk downhill and there is a great little shopping centre with a variety of bars and restaurants if you want something different. Probably one of the best trips and I have been on a lot.
Richard Gertsen
21:25 26 Jul 22
Nice staff, clean rooms and a great pool! Food was great for non vegans. If you are a vegan it can be hard to eat here for multiple days. There are also no late night snacks :/
Snorre Mikkelsen
20:28 05 Jul 22
Very comfortable hotel with spacious rooms. Our room was in the 7th floor with a sea view and a rather large balcony for slow paced evenings.Attentive staff, on the verge of annoying as they would take away your platter of food faster than you could eat it. Surprisingly enough, very few of them speak English, even in the reception.Nice pool area for both adults and children. Large and well equipped workout zone as well. Enough sun beds for the people at the hotel.The food is rather bad. Large dinner hall with a lot of noise. The staff bang the cutlery a lot when cleaning making the meals bothersome. A party of five all racked up food poisoning.A huge amount of noise from the hotel entertainment. The entertainment usually consisted of a few people butchering famous songs at full volume until 2 am making sleeping impossible.
SarahJane Mills
16:11 01 Jul 22
The hotel and staff are amazing and can't do enough to help you.I would say that the hotel is at the top of a steep-ish hill so you may struggle if like me are pregnant, use walking aids or a pram/pushchair.The area is also very quiet with not really a lot going on but all very relaxing.I really enjoyed it here
Wendy
14:13 05 May 22
Room nice, cleaned daily. Most staff were friendly and helpful. However the choice of food for vegetarians is very limited apart from plain vegetables, pizza and some of the salads. I spoke to several people working in the restaurant, maitre, wait staff and chefs and not once was I offered an alternative meal even though the hotel replies that they are happy to prepare a special dish. No hints as to which magic person I should ask.
andy mckenna
18:55 16 Apr 22
Could do with shallower pool for the kids. All inclusive food was excellent. White wine was okay, wife enjoyed the cocktails. Overall, very good but just could've been better for kids (also tennis courts aren't included)
Carys Denton
22:02 09 Mar 22
Great, stayed half board solo female.Nice big deep pool though can be very windy, food was varied with plenty of options.Handy free shuttle to the next town.Long drive up a steady hill
Laura Hutchinson
23:28 22 Feb 22
Loved our stay here, beautiful and super clean. Excellent pools, lifeguard on duty, great kids club. Food was best all inclusive we have had (although we did all end up with dodgy tummies) . Drinks were in normal sized glasses and good variety. Could do with more snacks around pools etc. Towels available for hire for pool. It isn't in the most amazing location, but only €8 in taxi bus to masplamonas. Roof top bar is worth the whole visit. Was starting to get busier as we were leaving but plenty of sunbeds etc
Jonny Warnock
22:12 21 Feb 22
Amazing place. Food was brilliant plenty of selection for all sorts of eaters. Rooms were cleaned and beds made everyday. Reception was very helpful. Shops a handy 5 minute walk from hotel. Highly recommended we will be back again next year
Alexandra Starr
14:57 15 Feb 22
+Staff are fantastic - so kind and helpful.Rooms are clean.Great for families.Food is good.Great location.Modern rooms facing sea with great views.-Atmosphere in restaurant in the evening is poor.Cleaning of rooms could be better.Rooms can be loud, especially as there was a team staying.
Thara Sundgren
22:39 30 Dec 21
Nice stay overall. Very pleasant pool area. Buffet was nice and varied (vegetarian and vegan options available). Some price traps, but to be expected. Room is basic but comfortable. Staff is very friendly.
Jörgen Lindqvist
10:11 19 Dec 21
Not my sort of place. Great rooms with fantastic view. Big well lit dinner room for all guest i a huge hotel is not for me. Stayed one day due to a cancelled flight. Ate lunch and breakfast but refused to eat dinner there so we walked to the nearby mall with plenty of good restaurants.The food is ok but why settle with that when you are in a country with fantastic food everywhere.
Andy McCarthy
19:51 09 Dec 21
Nicest Hotel I've stayed in especially for the price. Reception service was extremely nice and helpful. Rooms are spacious and ideal for all occasions, with a big balcony to accommodate. Theres enough seats to lay on by the pool while the pool being a nice size for all. Breakfast was amazing and self services! I would highly recommend and I will stay again.
Mark Gilmour
18:34 24 Nov 21
Great hotel. Food good but not if you're a vegetarian as no "V"s on food labels and incomplete info. (I resorted to fish). Since my last visit the UK tv channels have been removed (over 100 stations, Spanish, French, Italian, Austrian and even Russian but no UK)
Rebecca Karjalainen
15:46 21 Nov 21
The room was nice but wouldn’t call it a sea view room when you can barely see the sea 🥲Cleaning lady was super nice and they brought a gift for our baby. The breakfast buffet was understaffed and missing healthy options. Tomatoes and cucumbers were always finished. Probably good for fans of English breakfast.
Tobias
06:51 17 Nov 21
The staff is very friendly. The hotel is super clean. You have a great rooftop-terrace with a fantastic view. We also liked the pools and the fitness area. As for greeting we got a bottle of champagne, very kind!Some critic points ( justifieying - 1*):- I thought we booked a room with sea-view, but it was on the 5th floor where you don't have a sea-view- many areas were locked, especially the wellness area, although we searched for a hotel with wellness-offers
J D
17:33 13 Nov 21
We stayed two weeks in this hotel. It is not really in the city center but you will reach the beach within 10 minutes. The food is good and the rooms are clean. The staff is nice and helpful.
Ann O
18:08 10 Nov 21
Had a fantastic holiday. Booked an All inclusive plus package with Jet 2.The food was delicious. Especially the steak and fish which was cooked for you. Plus lovely tuna pizza and hot dogs in the snack bar. Plenty to pick from. The place was very clean. They made sure everyone had a mask on in the restaurant. Felt safe.It would have been 5 🌟 if the indoor pool had been open, and made clear what was included in the all inclusive, as you had to pay for the Al la carte restaurant, cocktail bar pool and lounges on the rooftop, which gave you fantastic views.
Sam Duxbury
08:35 29 Oct 21
Overall I would say this hotel is average.For the pros, the rooms are very spacious with nice views. They have been renovated to a nice standard. There are also a good range of facilities including a gym, table tennis, tennis/paddle (for an additional charge), pool, and a shuttle bus to the main centres of MaspalomasHowever the hotel is severely let down by the food. The quality is very poor. My group of five adults aren’t particularly fussy but found some of the food inedible. Other minor details let down the hotel- incl. only three lifts for a very large hotel which means you often are waiting a long time to go up to your room. Similarly there is often huge queues at reception as there are usually only two receptionists available and the hotels processes are slow which means delays build up. In addition, quite a few of the hotel staff can be unhelpful at times. There are also a couple of minor details which just undermine the experience e.g. no irons, noisy entertainment music near the bedrooms which goes on until 12 and charging guests for water at dinner.Overall, this hotel is fine if you- like us- are looking for a relatively cheap few days in the sun. However, i would avoid if you are looking for that full resort experience.My main advice to the hotel would be to investigate the food, which is by far the main thing that lets this hotel down.
Eddie Bowles
20:31 28 Oct 21
Very nice hotel, good service and the staff excellent, special mention to Silvia Sanchez in the restaurant, amazing lady, very helpful and she always kept the clients smiling. She has a great attitude and is always ready to help.
Joanna Hall
20:32 21 Oct 21
Rooms are lovely, had a slight hiccup with the food at the beginning of our holiday, pools are very nice very clean
Andy & Mandy
16:11 20 Oct 21
Good:Nice large clean room with comfy bed.Reception staff extremely helpful and friendly.Beautiful hotel.Rooftop terrace was amazing, lovely pool and very kind staff.Bad:All inclusive food is not good, cold and tasteless, we ate there for breakfast and the buffet food was as cold as if it came out of the fridge, especially the scrambled egg.This is the first time out of 30+ holidays to Gran Canaria that I have seen broccoli and vegetables out for breakfast.We thought we would give it a second chance for lunch but this was just as bad, cold fish full of bones, even the breaded fish was full of bones which was unusual.Limited deserts all just mouses or the standard square little cakes.We ended up paying to eat in the roof top restaurant for the rest of our stay.The standard pool is incredibly busy with people reserving the sunbeds from as early as 7am.Its a shame because its a beautiful hotel but let down by the poor quality of food which would be 3* at best.More
Alasu Paul Sabrin
17:17 28 Sep 21
Good services and good food, but every day we had outdoor singing until 12 o'clock which is not mentioned anywhere when you make the booking.
Brigid Curran
22:38 24 Sep 21
Beautiful hotel facilities great staff brillient helpful courtious safiety first class will recommend to all my family and friends
Tony Murray
16:48 29 Aug 21
We had a wonderful holiday at the Gloria Palace San Agustin 16/08/2021, the welcome we received at reception was really first class. This welcome continued through out our stay in all areas of the hotel. Staff at the hotel were extremely nice and friendly & very professional. Covid 19 protocol at the hotel were excellent,We are looking forward to our next stay at the Gloria Palace San Agustin,Very Kind Regards.Tony & Caroline Murray
Maja Pašajlić
06:32 01 Sep 20
Everything was outstanding: the view, the staff, the food, the bar, the room. We had an amazing time!
aneta michalkowicz
18:01 07 Mar 20
Great location. Wonderful view.Rooms are comfy and clean.Staff nice and helpful. 24 h reception. Hotel welcomed us with late sandwiches, fruits and salads in the room. (We onboarded at 11 pm), even if we didn't ask for. That was really nice to be so welcomedLovely garden. Clean and safe pools! Super bonus for a life guard at the pool, It gives peace of mind for your little ones when they enjoy the pool.Funny and friendly animations.Now real extras:Eco friendly. almost no plastic. Glass bottled water. Separate bins for glass, plastic and paper.Hotel us clean but without chemical scent.Extra points for a hairdresser. My holiday that was the only time, when I had time to take care of my coiffure. And I did. I was delighted.We would visit again to spend some time in spa.See you next time Gloria Hotels!
Epic Tours
09:37 24 Feb 20
I loved the rooms and cleanliness. Great service! Many thanks to Debora Viera. She was so professional and welcoming. The places she recommended to visit were amazing. I will definitely be back.
David Barker
18:25 12 Feb 20
Excellent friendly and helpful staff at all bars restaurants and reception. This hotel has been our favourite for 4 years even in early February. We will continue to stay here regularly
liam edwards
14:13 27 Jan 20
On a week long break from the Irish Winter in January spent at the four star Gloria Palace is a great way to shorten the winter.The accommodation is excellent, the staff exceptional , helpful and very friendly. SAN Augustine is nice and quiet.Facilities are quite good, however the gym was only on a limited service as apparently it is being refurbished as is the spa. The restaurant has a good variety on offer.That said I wouldn’t hesitate to recommend it.
Gloria Palace San Agustin
Gloria Palace San Agustin
