Gloria Palace San Agustin
Carte de crédit OK
Massage et Physio
Spa & Sauna
Terrasse
Vue sur la Mer
Zone Chill Out
Gloria Palace San Agustin, Gran Canaria
Reviews – Recensiones
Basé sur 4794 avis
Jean Rubillon
20:19 26 Feb 23
Lovely family friendly hotel.The food is good and varied. However, if you've got a dietary restriction, it gets tricky as the buffet can get cross contaminated due to other guests' lack of care. Also, the allergen signs aren't always on top of the dish they signal.The pools are nice and clean, however some of the fixtures could do with repairs. There's sharp edges hidden underwater...The thalassotherapy area is beautiful and quiet. The jets will pummel the stress out of you.
Elena Elena
23:23 22 Jan 23
It's a big hotel up on a hill, but at a decent walking distance from the beach. It's not a quiet hotel, even the rooms are noisy from the exterior events, like wind or music. The rooms are big, but the bathrooms are having a constant not pleasant smell, especially when showering. The food is basic and not the best quality, especially at the desserts area. There's also really rude that the staff is verifying your all inclusive by checking your card code. For sure, there is a more decent way to ensure your meal plan, without bothering the clients
Yenlin Hu
19:30 02 Jan 23
They have 3 outdoor swimming pool, 2 on the ground floor and 1 on the rooftop, although I'm not sure if the one on the roof top is open for all. They have an indoor pool with spa facilities for which you have to pay extra. To use the locker, you have to pay extra. Breakfast is not included as standard. The rooms were good but for the price you pay you can find better deals elsewhere because here you have to pay extra for everything! Rooms were nice, and the breakfast was not bad, but I was told by others that food otherwise is not good, so good that we didn't go for half board or all-inclusive.
R H
14:30 19 Dec 22
Had 2 stays in the last 2 months. Very impressive hotel and whilst I was only on Bed and Breakfast I was very happy with the options for breakfast. Rooms were clean and provided great views. Nice location and useful to have the free shuttle bus to the beaches. Would happily go back for a third visit
Ralph Durham
23:18 30 Nov 22
Was on vacation through a tourist agency. This is a big hotel up the hill from a nice beach. The greetings by staff were exceptional and the hotels times and amenities were well explained. The facilities were very good and well taken care of. We had a nice room overlooking the pool and sunbathing areas. Those are expansive. One note is that it appears that a lot of their hot water is solar, great energy savings. Very pleasant staff in all locations. The food was good but a bit on the plain side. We enjoyed the spa also. It is about 3/4 kilometers tot he beach. Also if you don't want all your meals a the hotel there are very good restaurants on the way to or from the beach. They also offer a shuttle to 2 other beaches.We would recommend that people stay there.
Karine Mandel
09:01 13 Nov 22
Hotel is fresh and nice. Some of the elevators were out of order and as there are many floors, people had to wait for ages to move between the floors.Breakfast was various and offered sth for every taste. Regular prices are rather high.I guess that the rooms with sea view are the only possible option, because other have a view to pool or building wall.
Gigi Xiaofan Yang
10:44 15 Oct 22
Family room is good value for money, nice facilities with activities for kids. Not crazy about the food, glad we only took the breakfast option, as there are plenty of nice restaurants nearby. Booking taxi through the hotel however has not been a good experience, airport pickup was never confirmed, although one did showed up when we landed. Also booked airport transfer for when we left but that never showed up either.
Phil Batten
18:32 14 Sep 22
Beautiful location, not too rowdy but perfect for someone who is looking for a pleasant holiday. The real hustle and bustle is a €1 bus ride away (5 minutes). The hotel pool was not crowded with sun beds available most of the day (early September) weather was great. The hotel and facilities were very good indeed with spectacular views.
Mark Spettigue
20:16 27 Aug 22
All inclusive. No free ice creams for kids(probably a good thing). Lots of steps. Main pool is small for the size of hotel.Nice room, plenty of food to choose from. Hotel is very clean and the pool area is washed down every morning.Overall a very enjoyable experience and holiday.
Brendan McHenry
22:28 23 Aug 22
Blown away by the staff. I don’t rate accommodation usually as a bed is a bed, but Traveling with 2 under 2, I couldn’t get over how accommodating and genuinely caring staff are around kids. One cleaner I spoke to even showed me her photos of her own. Mini disco is a highlight for kids and the oools are great. Overall the place is well thought out and works great for families. Plenty of couples too with the top floor bar/pool/solarium which doesn’t allow kids. Beach is close by too, walk downhill and there is a great little shopping centre with a variety of bars and restaurants if you want something different. Probably one of the best trips and I have been on a lot.
Richard Gertsen
21:25 26 Jul 22
Nice staff, clean rooms and a great pool! Food was great for non vegans. If you are a vegan it can be hard to eat here for multiple days. There are also no late night snacks :/
Snorre Mikkelsen
20:28 05 Jul 22
Very comfortable hotel with spacious rooms. Our room was in the 7th floor with a sea view and a rather large balcony for slow paced evenings.Attentive staff, on the verge of annoying as they would take away your platter of food faster than you could eat it. Surprisingly enough, very few of them speak English, even in the reception.Nice pool area for both adults and children. Large and well equipped workout zone as well. Enough sun beds for the people at the hotel.The food is rather bad. Large dinner hall with a lot of noise. The staff bang the cutlery a lot when cleaning making the meals bothersome. A party of five all racked up food poisoning.A huge amount of noise from the hotel entertainment. The entertainment usually consisted of a few people butchering famous songs at full volume until 2 am making sleeping impossible.
SarahJane Mills
16:11 01 Jul 22
The hotel and staff are amazing and can't do enough to help you.I would say that the hotel is at the top of a steep-ish hill so you may struggle if like me are pregnant, use walking aids or a pram/pushchair.The area is also very quiet with not really a lot going on but all very relaxing.I really enjoyed it here
Wendy
14:13 05 May 22
Room nice, cleaned daily. Most staff were friendly and helpful. However the choice of food for vegetarians is very limited apart from plain vegetables, pizza and some of the salads. I spoke to several people working in the restaurant, maitre, wait staff and chefs and not once was I offered an alternative meal even though the hotel replies that they are happy to prepare a special dish. No hints as to which magic person I should ask.
andy mckenna
18:55 16 Apr 22
Could do with shallower pool for the kids. All inclusive food was excellent. White wine was okay, wife enjoyed the cocktails. Overall, very good but just could've been better for kids (also tennis courts aren't included)
Carys Denton
22:02 09 Mar 22
Great, stayed half board solo female.Nice big deep pool though can be very windy, food was varied with plenty of options.Handy free shuttle to the next town.Long drive up a steady hill
Laura Hutchinson
23:28 22 Feb 22
Loved our stay here, beautiful and super clean. Excellent pools, lifeguard on duty, great kids club. Food was best all inclusive we have had (although we did all end up with dodgy tummies) . Drinks were in normal sized glasses and good variety. Could do with more snacks around pools etc. Towels available for hire for pool. It isn't in the most amazing location, but only €8 in taxi bus to masplamonas. Roof top bar is worth the whole visit. Was starting to get busier as we were leaving but plenty of sunbeds etc
Jonny Warnock
22:12 21 Feb 22
Amazing place. Food was brilliant plenty of selection for all sorts of eaters. Rooms were cleaned and beds made everyday. Reception was very helpful. Shops a handy 5 minute walk from hotel. Highly recommended we will be back again next year
Alexandra Starr
14:57 15 Feb 22
+Staff are fantastic - so kind and helpful.Rooms are clean.Great for families.Food is good.Great location.Modern rooms facing sea with great views.-Atmosphere in restaurant in the evening is poor.Cleaning of rooms could be better.Rooms can be loud, especially as there was a team staying.
Thara Sundgren
22:39 30 Dec 21
Nice stay overall. Very pleasant pool area. Buffet was nice and varied (vegetarian and vegan options available). Some price traps, but to be expected. Room is basic but comfortable. Staff is very friendly.
Jörgen Lindqvist
10:11 19 Dec 21
Not my sort of place. Great rooms with fantastic view. Big well lit dinner room for all guest i a huge hotel is not for me. Stayed one day due to a cancelled flight. Ate lunch and breakfast but refused to eat dinner there so we walked to the nearby mall with plenty of good restaurants.The food is ok but why settle with that when you are in a country with fantastic food everywhere.
Andy McCarthy
19:51 09 Dec 21
Nicest Hotel I've stayed in especially for the price. Reception service was extremely nice and helpful. Rooms are spacious and ideal for all occasions, with a big balcony to accommodate. Theres enough seats to lay on by the pool while the pool being a nice size for all. Breakfast was amazing and self services! I would highly recommend and I will stay again.
Mark Gilmour
18:34 24 Nov 21
Great hotel. Food good but not if you're a vegetarian as no "V"s on food labels and incomplete info. (I resorted to fish). Since my last visit the UK tv channels have been removed (over 100 stations, Spanish, French, Italian, Austrian and even Russian but no UK)
Rebecca Karjalainen
15:46 21 Nov 21
The room was nice but wouldn’t call it a sea view room when you can barely see the sea 🥲Cleaning lady was super nice and they brought a gift for our baby. The breakfast buffet was understaffed and missing healthy options. Tomatoes and cucumbers were always finished. Probably good for fans of English breakfast.
Tobias
06:51 17 Nov 21
The staff is very friendly. The hotel is super clean. You have a great rooftop-terrace with a fantastic view. We also liked the pools and the fitness area. As for greeting we got a bottle of champagne, very kind!Some critic points ( justifieying - 1*):- I thought we booked a room with sea-view, but it was on the 5th floor where you don't have a sea-view- many areas were locked, especially the wellness area, although we searched for a hotel with wellness-offers
J D
17:33 13 Nov 21
We stayed two weeks in this hotel. It is not really in the city center but you will reach the beach within 10 minutes. The food is good and the rooms are clean. The staff is nice and helpful.
Ann O
18:08 10 Nov 21
Had a fantastic holiday. Booked an All inclusive plus package with Jet 2.The food was delicious. Especially the steak and fish which was cooked for you. Plus lovely tuna pizza and hot dogs in the snack bar. Plenty to pick from. The place was very clean. They made sure everyone had a mask on in the restaurant. Felt safe.It would have been 5 🌟 if the indoor pool had been open, and made clear what was included in the all inclusive, as you had to pay for the Al la carte restaurant, cocktail bar pool and lounges on the rooftop, which gave you fantastic views.
Sam Duxbury
08:35 29 Oct 21
Overall I would say this hotel is average.For the pros, the rooms are very spacious with nice views. They have been renovated to a nice standard. There are also a good range of facilities including a gym, table tennis, tennis/paddle (for an additional charge), pool, and a shuttle bus to the main centres of MaspalomasHowever the hotel is severely let down by the food. The quality is very poor. My group of five adults aren’t particularly fussy but found some of the food inedible. Other minor details let down the hotel- incl. only three lifts for a very large hotel which means you often are waiting a long time to go up to your room. Similarly there is often huge queues at reception as there are usually only two receptionists available and the hotels processes are slow which means delays build up. In addition, quite a few of the hotel staff can be unhelpful at times. There are also a couple of minor details which just undermine the experience e.g. no irons, noisy entertainment music near the bedrooms which goes on until 12 and charging guests for water at dinner.Overall, this hotel is fine if you- like us- are looking for a relatively cheap few days in the sun. However, i would avoid if you are looking for that full resort experience.My main advice to the hotel would be to investigate the food, which is by far the main thing that lets this hotel down.
Eddie Bowles
20:31 28 Oct 21
Very nice hotel, good service and the staff excellent, special mention to Silvia Sanchez in the restaurant, amazing lady, very helpful and she always kept the clients smiling. She has a great attitude and is always ready to help.
Joanna Hall
20:32 21 Oct 21
Rooms are lovely, had a slight hiccup with the food at the beginning of our holiday, pools are very nice very clean
Andy & Mandy
16:11 20 Oct 21
Good:Nice large clean room with comfy bed.Reception staff extremely helpful and friendly.Beautiful hotel.Rooftop terrace was amazing, lovely pool and very kind staff.Bad:All inclusive food is not good, cold and tasteless, we ate there for breakfast and the buffet food was as cold as if it came out of the fridge, especially the scrambled egg.This is the first time out of 30+ holidays to Gran Canaria that I have seen broccoli and vegetables out for breakfast.We thought we would give it a second chance for lunch but this was just as bad, cold fish full of bones, even the breaded fish was full of bones which was unusual.Limited deserts all just mouses or the standard square little cakes.We ended up paying to eat in the roof top restaurant for the rest of our stay.The standard pool is incredibly busy with people reserving the sunbeds from as early as 7am.Its a shame because its a beautiful hotel but let down by the poor quality of food which would be 3* at best.More
Alasu Paul Sabrin
17:17 28 Sep 21
Good services and good food, but every day we had outdoor singing until 12 o'clock which is not mentioned anywhere when you make the booking.
Brigid Curran
22:38 24 Sep 21
Beautiful hotel facilities great staff brillient helpful courtious safiety first class will recommend to all my family and friends
Tony Murray
16:48 29 Aug 21
We had a wonderful holiday at the Gloria Palace San Agustin 16/08/2021, the welcome we received at reception was really first class. This welcome continued through out our stay in all areas of the hotel. Staff at the hotel were extremely nice and friendly & very professional. Covid 19 protocol at the hotel were excellent,We are looking forward to our next stay at the Gloria Palace San Agustin,Very Kind Regards.Tony & Caroline Murray
Maja Pašajlić
06:32 01 Sep 20
Everything was outstanding: the view, the staff, the food, the bar, the room. We had an amazing time!
aneta michalkowicz
18:01 07 Mar 20
Great location. Wonderful view.Rooms are comfy and clean.Staff nice and helpful. 24 h reception. Hotel welcomed us with late sandwiches, fruits and salads in the room. (We onboarded at 11 pm), even if we didn't ask for. That was really nice to be so welcomedLovely garden. Clean and safe pools! Super bonus for a life guard at the pool, It gives peace of mind for your little ones when they enjoy the pool.Funny and friendly animations.Now real extras:Eco friendly. almost no plastic. Glass bottled water. Separate bins for glass, plastic and paper.Hotel us clean but without chemical scent.Extra points for a hairdresser. My holiday that was the only time, when I had time to take care of my coiffure. And I did. I was delighted.We would visit again to spend some time in spa.See you next time Gloria Hotels!
Epic Tours
09:37 24 Feb 20
I loved the rooms and cleanliness. Great service! Many thanks to Debora Viera. She was so professional and welcoming. The places she recommended to visit were amazing. I will definitely be back.
David Barker
18:25 12 Feb 20
Excellent friendly and helpful staff at all bars restaurants and reception. This hotel has been our favourite for 4 years even in early February. We will continue to stay here regularly
liam edwards
14:13 27 Jan 20
On a week long break from the Irish Winter in January spent at the four star Gloria Palace is a great way to shorten the winter.The accommodation is excellent, the staff exceptional , helpful and very friendly. SAN Augustine is nice and quiet.Facilities are quite good, however the gym was only on a limited service as apparently it is being refurbished as is the spa. The restaurant has a good variety on offer.That said I wouldn’t hesitate to recommend it.
Gloria Palace San Agustin
Gloria Palace San Agustin
