- Hieronta & Physio
- Luottokortti OK
- Spa & Sauna
Gloria Palace Amadores, Puerto Rico, Gran Canaria
Reviews – Recensiones
21:15 25 Nov 23
We came to this hotel in Gran Canaria Puerto Rico for my Birthday, and for some early winter sun. My wife’s & I primary focus was spending a lazy week enjoying lazing by the pool & enjoying the hotel, strictly no tourist style boat trips or days out.We were not disappointed. The service here is first class, genuinely warm & friendly people, from the cleaning staff, to receptionists, entertainers & waiting staff-all first class. The hotel itself is scrupulously clean with great facilities including a Spa, sauna & steam room & gym, an infinity pool a gorgeous restaurant with gorgeous food & multiple snacking areas.The views across the Amadores beach extending into the Amadores bay & North Atlantic are fantastic, particularly from your balcony..There are numerous small market type shopping areas & restaurants on the Playa de Amadores beach front that are also well worth a visit.The only small gripes I have of this lovely hotel concern the ambiguity when queuing & dressing for meals at the restaurant. Sometimes there is a lengthy wait to be seated-some people just walk on straight through to a table-which is frustrating, sometimes a stand seems to instruct people to wait- sometimes it’s pushed to one side ?. In a guide to meal times (issued by the hotel) it also stipulates that trousers should be worn, but again, many people were wearing shorts instead.The other gripe concerns the single lift from the entrance to the various floors & reception area, which during peak season would surely be chaotic ?(It must be said an area of the hotel-presumably the main entrance- was closed during our stay, so this undoubtedly impacted entry arrangements)We flew with Jet2, also superb from start to finish.A final blessing we had was the Weather- late November and in the high 20’s all week.Highly recommended.Please visit.
15:23 24 Nov 23
Nice localisation, most of rooms have great view towards ocean.There are two outside pools, each has own bar so there were no major queues even when many peoples were at the pool.Service in restaurant was quite good, however You cannot get any drinks by Yourself and need to wait for a service, Which was annoying because many time service 'didn't notice You are waiting'. That's the only one cons of service in this hotel, rest was very good !There is a good parking lot with 2 levels.
07:07 09 Nov 23
3 adults with mobility issues although reception staff very helpful rented scooter but not many taxis can actually transport so stayed in the hotel much more than we would normally the staff very helpful rooms excellent food excellent choiceAll inclusive good but the AI band is not sufficient need to show room key to have the service which is quite annoying . Apparently it is possible to have selective AI so staff have to check every time I think even if it's a change of band colour for fully AI or temporary AI 🤔All in all had a lovely time big thanks pool bar lady with blonde pony tail very attentive looking after 90 year old mum who loves a vanilla ice cream 🍦 thank you 😊
09:50 30 Oct 23
Heard great things but didn’t live up to expectation. 45 minutes to check in, the sea view room we initially booked wasn’t available and were were to check into a different room with no view. Forced us to pay an additional €200 to upgrade to another sea view room. Was late checking in to the hotel & restaurant closes at 9.30 pm and after that ordeal of a checkin, we were told if we hurried we could get dinner before it closed. €30 pp for a plate of chicken and rice (because that’s all that was left. We didn’t know the price until checkout).Aircon in the room couldn’t be lowered below 15degrees Celsius. Shower leaked water into the bedroom all week but was never fixed despite raising it with house keeping - had to have squidgy towels on the ground at all times. We opted to have lunch in the restaurant one day -€25 pp for a truly awful buffet. Cheap and poor quality food. Only a benefit if you were half/full board. Cocktails at the bar are premade in plastic jugs and are generally warm. Oh and if you want an airport shuttle you need to book it in advance - not on the morning of your flight like the checkin staff told me at checkin. A joke of a hotel.
09:44 16 Oct 23
Stayed her for 1 week. Pool area is great with a stunning view, infinity pool was great & cool. Always beds available no matter the time of day. Reception staff friendly & helpful. Our cleaner was great always top job. Room was nice but we complained our aircon wasn't working which took them 2 days to come fix it which we complained about it 4 times & they fixed it then our room was cool. Overall great experience.
08:44 31 Aug 23
Overall we were satisfied with our stay. There is a point of attention. The supervision in the pool should be much better. Make sure that people do not put towels in the pool and are then absent for a large part of the day. In addition, the quality of the parasols may be improved, so that they do not blow away.
19:49 18 Aug 23
Friendly staff and always willing to help. The evening entertainment was nice and the location of the hotel was great in walking distance to the two beaches. It was also nice that the receptionist calls the room phone to check in and see if we are satisfied. But it would be great if this is not done daily. However, the quality and variety of everyday food could be much better. It’s not worth the all inclusive I paid for. The food quality is poor. Everyday the buffet is more or less similar. Same fish, pasta, salad, potato combination. Although I paid for all inclusive I ended up eating outside the hotel for half of my stay because after a few days I just got tired of eating same thing everyday. I was put in a joint hotel room while I didn’t request for this. The bed was uncomfortable to sleep on since the two beds next to each other kept moving further apart with every turn you make. Airco is not cold enough, poor internet connection in the room and some cockroaches. Everyday the room was cleaned which was great. However, the cleaners constantly kept opening my room door although it was locked from inside and with a “do not disturb tag” put on the door handle outside. The cleaners don’t respect privacy. There were moments the cleaners would come inside the room while I was showering or dressing up.
Mirthe Van Kollenburg
17:14 28 Jul 23
It was just perfect. Great rooms, very big and comfortable. The people that work here are super nice, good service. The view is just perfect. I would definitely recommend this hotel to others and maybe even come back for a second time. Loved it!
21:09 23 Jul 23
Beautiful hotel, we booked directly with the hotel B&B and found we had slightly different service/rooms to those booking through agents. We were allocated a room at first looking out onto a walkway, but asked to move and was moved straight away. Rooms cleaned everyday, staff lovely, some more helpful than others but overall would definitely return. Just wish they would stop people reserving sunbeds! Some putting towels out the night before and staff not removing them, really annoying when you see sunbeds being reserved and not used until late afternoon the following day. Overall though lovely hotel.
Noémi Sas en Rolf Karsijns
10:54 16 Jul 23
Amazing hotel!I was in block 3 and the 6th floor and the view to the ocean was the best part of the room. The room itself was perfect and spacious. Paqui the lady who took care of the cleaning was simply amazing! I cherish our daily conversations very much.Also everyone has been very kind both at reception ( Jose the bald guy in particular ) and in the restaurants and bars.The swimming pool on top of block 3 is just amazing, no words for it.Food was all right, it is not Michelin star but suitable for such a huge hotel. There are many many people but because the hotel so huge is it is not bothering.I surely will be back!
10:19 12 Jul 23
Great service, good rooms, and friendly housekeeping. Nice pools and plenty of activities for children. It would have been helpful to know in advance about the option to leave kids with the animation team, like a mini daycare center. One nearby beach was great, but the other had muddy water. Overall, a fantastic stay for families and those looking for a relaxing getaway.
19:45 09 Jul 23
10 night stay. 3 adults and 2 children. Really enjoyed the hotel being busy and vibrant again after previously being here when Covid locked down Spain. Kids experience much better as the team have activities during the day and evening, from feeding lizards to mini disco and face painting, my girls loved it. Connor is a great addition to the entertainment team and you really notice when he's off shift! Cynthia and Geiler were very friendly at bars / waiter service.Only issue was the lifts. It is a real issue if the promenade lift is out of action as, frankly, the path down from reception is not safe in high temperatures. The pavements in GC are made of a tile like material which becomes very slippery when hot. No joke when I say I nearly lost control of the buggy on an aborted walk out. Otherwise, great location and all staff from reception to cleaning were superb.We shall, hopefully, return in the future for our 4th visit.
22:06 04 Jul 23
7 nights in GPA - Pros & ConsPros:- Beautifully decorated rooms & clean private pools- Immaculately clean, cannot fault the cleaning staff!- Generally speaking, nice breakfast- Pools are great- Air conditioning is perfect- Rooftop snack bar & pool is the best!- Staff were happy to help when we were faced with neighbouring rooms playingloud music on speakers.Cons:- Standards seemed to slip in the breakfast buffet after about an hour of being open (8-9), dirty dishes which remained water stained/contaminated with old food for several days, chipped crockery, old lipstick stains on mugs. I also had an experience of finding several stale pieces of bread at this time, and a rotting peach within the fruit. Could be worth checking over quality of food frequently & ensuring cleanliness is maintained here, rather than focusing on just clearing old dishes from tables.- Private pool rooms are an experience. We unfortunately were at the end of the glass balcony, right by the steps that led onto the promenade. This felt unsafe & we felt as though the locks on the patio door were not secure enough. Also, could be worth investing in anti-reflective glass. You can unfortunately see into many balconies of neighbouring rooms, some of which felt an invasion of privacy and was extremely uncomfortable. This also goes for the end room on this floor, as anyone can access your pool very easily!- Strange smell of sewage coming and going at times from bathroom/in corridors- Lift was broken for 4 days out of our week long trip, which was really not ideal.- Awkward location - everywhere is at least a 10 minute walk away.Some minor tweaks may be worth making to ensure guests have a good stay & feel secure, however overall the stay was wonderful & we thank GPA for a lovely trip.
19:16 07 Jun 23
One of the best hotels I've stayed in for a while, the food was brilliant a great range and high quality and the waiting staff were extremely helpfulThe rooms were big and clean with a large balcony BUT an open bathroom without a door which could be romantic but not ideal with a 15 daughter and dad!House keeping were extremely friendly and cleaned to a high standardThe hotel is between Amadores and Puerto Rico with a walkway to both, so a good location and the lift takes you straight down to the walkway, the lifts can be slow at timesThe only negatives was that the staff on reception were not very friendly or helpful.The hotel layout is a bit complicated to begin with but you soon get the hang of it
16:45 02 Jun 23
We had such a wonderful All Invlusive stay at Gloria Palace. The staff are so accommodating and friendly, and absolutely wonderful with our daughter.The sea views along with infinity pools are breath taking.A highlight of our stay was the outstanding food and meal service - the hotel have thought if everything! The most magnificent range of food and chefs cooking in front of you.The drinks are amazing from cocktails to branded soft drinks, wine, beer, sangria.We loved the snack bar by the adult pool for some fast hot food, and the kids splash pool and infinity pool are fantastic for little ones. The entertainment for kids is great, each night there is a disco, amusements area and they have various things on on the daytime for kids and adults.Each evening there is live music from around 8:30 and unlimited drinks all day long till 1am. I must say the clientelle at this hotel were absolutely wonderful, such lovely families and couples here making it a friendly and safe atmosphere.There's a beach 13min walk away with a few shops and we hired a car which was nice to explore a few other areas.Overall this has to be one of my most enjoyable and relaxed holidays with a child, thank you everyone at Gloria Palace.
10:41 06 May 23
Great experience with this hotel . We booked directly via the hotel website. The staff are all very friendly and helpful. The hotel was spotlessly clean and the food was v good. I would definitely return to this hotel. The access to the promenade was great and the beach was a five / ten minute walk away depending on which direction you went.The room was perfect and very spacious. The beds were very comfortable and the room was very clean . It was great to have the daily complimentary bottles of water every day.
12:22 30 Apr 23
We had amazing holiday here. A very nice big hotel with professional staff. Good location. Very clean room with nice view and big balcony. Delicious food, every day we had different meals-everything was very tasty. This hotel was the best decision ever. We will be back for sure 👍
17:42 29 Apr 23
Although I've given 5 stars throughout I can't knock it down because it's worth 5 stars. My only negative thoughts on this hotel is there is no shop Inside for groceries and the only shops are a good walk or taxi. Also the rooms although absolutely beautiful they lack a kitchen or microwave so if your bed and breakfast as we are you have to eat in restaurant or eat out which can be expensive if you are a family. This is our first time here In this hotel would recommend it to anyone
18:30 25 Mar 23
Best Saturday abroad in a long time. Connor the entertainer has been amazing. Taking all of our requests, allowing us to sing along, beautiful weather, fab bar staff. Really great afternoon, the best we have had whilst we have been here. Even got an applause from my terrible singling of a take that song!Well deserved 5 star for a true entertainer. Connor your a diamond. xxx
07:40 11 Mar 23
My partner and I stayed here in January... it was so fabulous on the roof top..we spent the majority of our 12 days there relaxing. Service was the best I've ever had ...anywhere !The views are incredible and this hotel gave us the most relaxing experience!
07:30 28 Feb 23
Large but very well functioning hotel. Very friendly service at the front desk - against request they even arranged us fruit basket in the middle of night upon our arrival even though all places were already closed. Thank you!Large, nice and recently renovated family rooms.Only negative things are old elevators that does not work 100%ly anymore and room cleaning that varied from day to day and from cleaner to cleaner, but these are only minor things.
Rúna á Steinamørk
15:37 18 Jan 23
We loved our stay. The staff was friendly and helpful, rooms clean, big and nice. The only negative thing I can say is that there is no door between the bathroom and bedroom, so for example, I wasn't able to shower while my husband slept and the door to the toilet was made off glass, so there was no pooping on private 😅
00:44 05 Nov 22
Absolutely amazing place to visit in Gran Canaria, beautiful hotel with a couple of choices of pools which are cold but, refreshing. Amazing food everyday with different culture of foods every night in the buffet. Amazing pizza and cocktails. The rooms are always cleaned everyday, bedroom is left smelling fresh. Staff are so polite and very friendly. They help you when needed and cater your needs if be. Will definitely be visiting again and can't wait!!!
08:00 30 Oct 22
Lovely spacious rooms with beautiful sea views. Staff are great,especially Connor, entertainment and waiters Buzzian,Adam & Edwardo. We have been going there for fifteen years, sometimes twice a year & love every minute of our stay. All staff make you feel special. Looking forward to next year.
20:34 25 Sep 22
I was on the holidays with my grandmother and we had the best time. Truly, everything is so nice in here. Accommodation and pool is perfect, food is excellent and staff is very helpful and friendly. Employees go the extra mile for quest´s comfort. Also one of the animators, Conor, was truly wonderful. He entertained us the whole time and I would say he brings joy to this place. I 100 % recommend staying in this hotel.
10:21 24 Sep 22
Enjoyed a fab family holiday at the end of August. Lovely hotel in a great location, close to the beautiful Amadores beach. Super friendly, hardworking staff especially at the Pool bar. Special mention to Connor (the entertainment team) his energy and enthusiasm knows no bounds. Thanks to him we had many a fun filled day from the youngest to the oldest in our group.
14:22 22 Sep 22
An amazing hotel in such an incredible location! This was our second time in Gloria palace hotel and it definitely wasn’t our last. We got all inclusive and stayed for a week.We had such a warm welcome at reception and got our room straight away! We stayed in the presidential suit since there was 4 of us and we wanted to stay together instead of having two separate rooms. The room was a little warm but other than that it was very clean and comfortable. The staff was amazing and working very hard to give us the best experience at the hotel, a very special thanks to Conor who made our experience extra fun with hosting activities such as aquagym, bingo and my personal favorite the pool party and many more! The food was incredible as usual and it was amazing to see the variety of foods we were offered everyday for breakfast, lunch and dinner. The performances in the evening were superb and was such a great end to each night we spent in the salon bar. Overall all we would like to thank you for having us and giving us such amazing experience in your hotel and we hope to see you all soon🥰
14:58 20 Sep 22
Had an amazing time staying here recently, the hotel is always in amazing condition.The food as always is amazing with a variety of options every day!The entertainment was by far one of the best features of my holiday, as there is always something to do. The entertainer Conor made the entertainment experience 10/10.Would definitely recommend this hotel and can’t wait to go back 👍🏻😀
18:13 10 Sep 22
Excellent Hotel! The staff was very friendly, from the staff at the reception, to the staff in the restaurant and also the cleaning staff was very nice! The food at the Buffet was good.Very well organized for such a big Hotel. There are QR Codes to scan so you can check Hotel information and even the restaurant menu for everyday.
10:17 19 Aug 22
This is 1 top class hotel. From the get go the staff were really helpful. The facilities, food and entertainment for young and old are brilliant.Massive shout out especially to Conor and Pablo for keeping us exercised and entertained for the week.We will most definitely be back.🤞🤞
22:19 27 Jul 22
The staff is outstanding. From reception to Horeca. Everyone is doing their utmost to make your stay a pleasant stay. We did go there with 4 people (parents and two sons) and booked two rooms. When we arrived they could make it a double room with doors in between - so it was kind of a family room. And no extra charge for this. Also the beds are of good quality and the rooms are clean.
11:31 25 Jul 22
We absolutely loved our week stay at Gloria. Location is great and the views from the hotel are amazing. Friendly staff and clean modern rooms with a good size bathroom and balcony. The entertainment team was superb. A special thanks to Connor and Pablo, these guys are amazing, full of energy and fun. They made all guests feel special. I would definitely recommend
22:05 10 Jul 22
Excellent holiday, would definitely come back and would also recommend all my friends.The staff is working so hard, they are doing great, the entertainment is the best, kids are so happy!Unfortunately I've seen brits leaving rubbish behind them at the pool at the end of a fun day they had and the rubbish bin was just next to them or they are placed everywhere in and around the hotel.Overall I must say that we are really pleased, great value for money!Thanks for making our holiday special ❤️
Geraldine O Connor
16:09 10 Jul 22
Myself and my husband along with another couple spent 1 week in your fabulous hotel, the last week of June. I can highly recommend this hotel. From the moment we enter reception the staff were very nice and were extremely helpful. Food was amazing, facilities were excellent.I can't wait to stay there again. For longer next time.
15:31 08 Jul 22
Superb hotel in a great location.Short walk to Puerto Rico town and beach or slightly longer walk to the Amadores beach.I prefer the Amadores beach walked it each day.Good entertainment each night, food first class as are the friendly staff.Rooms of very high quality.Great choice of drinks on offer.Lots of choice for where to be seated day and night, the snack bar was where we spent most of our time as the service was great.Highly recommended for a stay and will come again.
20:20 20 Jun 22
Just returned from a fabulous two weeks at the Gloria hotel. Rooms are really spacious, clean and modern. We were half board and I’ve gotto say I was really impressed with the food; lots of variety and service was great in the restaurant, staff work their behinds off and make you feel very welcome. The entertainment guys were superb; Connor and Pablo are amazing and make every single child feel special and included-the energy they bring needs to be bottled and sold! Pool is lovely, and the refurbed kiddie section was great. Only criticism here is they need more staff during peak hours in the pool bar as having 1/2 just isn’t enough. Overall it is a great hotel, you won’t be dissatisfied and I’ll definitely be recommending to friends and family.
18:12 13 Jun 22
Spa: A bit surprised with mixed bathrooms and changing rooms, no men or women all together, bathrooms very dirty and stinky, impossible to brush hair next to the bathroom as the smell was really provoking. (By lunch times, cannot imagine by the end of the day) When you get in early you can get som fresh apple or water, by 11 am no plastic cups for water or apple left. The view is the best! Cleaning and sanitizing is something that should definitely be improved as during our stay we saw absolutely nobody from the cleaning team.
16:18 10 Jun 22
This is our 3rd time at this hotel and I doubt it will be our last. The rooms have had a make over since COVID and are even better. The new kid's splash area is brilliant and my 5 year old loves it. The children's entertainer is brilliant with the kids and they all love him. I would recommend this hotel to anyone with or without children.
20:09 12 May 22
Reception 🙁 :We asked Jose at the receptionist what the extra charges were that we had to pay for and apparently we were not able to know - this is already ridiculous to hear! So Jose asked David Gonzalez to assist us and his first question to us was "what do you want?" In an aggressive and rude manner like we were the inconvenience. He made us extremely uncomfortable, upset and disappointed with how he was speaking to us.Pool 🙂 :The infinity pool is very beautiful and clean, definitely the highlight of the hotel!!Restaurant service 🙂 :Service was really good from Maria from the restaurant. Thank you Maria for looking after us :)Food :/ :Food was okay, some days were better than ever. Sometimes it seemed a bit repetitive but nothing bad.Extra charges 🙁 :Note that they charge you for extra on some odd things like €0.50 just to change your pool towels (after you have paid €10 as deposit). They charge you to use safety deposit boxes and quite a few drinks are charged extra too so make sure you look at the list of what is included and what is not.
08:18 09 May 22
What a great place. Right at the ocean. Two beaches few minutes walk away & easily accessible (there is a lift down to the ocean walk). The rooms are very spacious. Food is great. The spa is absolutely fantastic.
14:30 26 Apr 22
Excellent location and service. Front desk granted our room request preference. Room is quite dated but clean and spacious. Reception area needs updating but overall hotel facilities are really good and functional. Would definitely come back here simply because of its location and service. If you prefer a modern hotel, this is not for you but if you like serene view and good walk to the beach, this is it.
10:19 16 Apr 22
A perfect place for a family holiday.Staff are friendly and helpful and there is plenty to keep the kids amused including a playpark, water slides and daily children's entertainment.There are two lively resort beaches within less than half a mile that can be easily walked to along pedestrian pathways.Onsite facilities are lovely and the plentiful and ever present staff keep the rooms and common areas in tip-top condition.This is our first stay here with our boys (7 & 4) and they want to live here now.Will definitely come again as everything is completely at your fingertips and totally hassle free.
21:51 12 Mar 22
Great location with all rooms having a sea view and facing westwards for sunsets.Room was dated and could do with a lick of paint to cover all the marks on the bedroom wall. There was also a problem with the shower which flooded the bathroom each time we used it due to the shower tray not having a lip on it to keep all the water in.Good service in the bars and restaurants in the hotel, but do you really need to have a daily charge to use the room safes? Should all be part of the service for guests safety and security.Reduced to 2* after standard generic reply which didn't address any of the issues raised.
09:11 13 Feb 22
Really loved this hotel. The location and views are fabulous. Easy walk to Amadores and Puerto Rico beaches. On arrival we looked at the very steel hill to reception and thought we're not going to enjoy that but there is a lift from hotel to promenade so no problem. The restaurant terrace is a delightful place to eat. We were made to feel very welcome by wonderful manager Juan and superstar waiter Eduardo
18:38 12 Feb 22
This area of Gran Canaria has a micro climate so it seems to have a very high percentage of sunshine and decent temperatures all year round.Hotel is excellent value with generally an older clientele staying during the Winter season. Food is hard to better anywhere and given the Covid situation the staff do a great job keeping everyone happy 😊.A must for value for money 💰.
19:43 09 Feb 22
Dear allI would like to take a moment to say thank you for a very enjoyable stay last week in your beautiful hotel. Staff were excellent, so friendly and helpful and in particular Conor who made our children's experience one to remember. Would highly recommend this hotel and will definitely return.Fionnuala Hollywood
00:00 08 Jan 22
Amazing hotel great staff throughout. Food and restaurant Amazing. Pool and drinks 🍸 1st class. Enjoyed our stay will return 😊
11:50 05 Jan 22
Absolutely loved it here the rooms are gorgeous clean and spacious the food well what can I say but fabulous we never had a bad meal the only down side is the ordering of drinks in the bar its all a bit hit and miss waiters didn't have scanning machines or the wifi didn't work so they would order again so you ended up with two lots of drinks just make it all cash which I personally like anyway other than that keep doing what you're doing
16:55 20 Nov 21
Fabulous hotel and location.Rooms are very spacious, and the views spectacular. All staff we're very helpful, and friendly.Strongly recommend if you are planning to holiday in Peurto Rico and want a bit of luxury.
J AND M HAMMOND
15:53 14 Nov 21
What a fantastic place this is. We've been several times. Staff are always friendly and helpful, wanting to enhance your holiday experience. Love it here
10:09 06 Oct 21
Fab hotel with lovely sea views from our room. Food good and service excellent.
14:22 01 Sep 21
We spent our honeymoon in this hotel and I rate 2 stars only because of the following issus during our stay:-The room service was not good at all and every day we had a problem, for example there were no towel in the room or the tissue were empty or the cops were not clean and we had to go to the reception each time because the telephone in the room did not work!-The elevators were all the time full and busy. there were only three with capacity of 4 or 5 people for thausands of guests! Unbeleivable busy at the time of dining and breackfast.👎-The indoor swimming pool was closed and there were no information on the website before booking the hotel.👎- There were no free water in the restaurant for dinner time. Even for the guests with half board.In total, it was much less than our expevtation of a 4stars hotel!Thi
21:27 31 Aug 21
Is a nice hotel,but the beach is 1km away and the boulevard is a joke. Room are very good but no privacy on the toilet and shower in the room. View is magnifiek
16:24 15 Aug 21
Positives:Rooms were comfortable and air conditioned with a nice view of the ocean and the housekeeping was nice to give me extra water bottles, plus the Spa had a good massage service.Negatives:Reception was awful, took between 10-30 minutes to speak to anyone as there was always a queue, 5 desks available but only ever 2 members of staff on reception at one time, the service received was also very Bias towards the Spanish, I noticed they had a much better service than myself or anyone else visiting from other countries.Restaurant, The food was not pleasant at all, 95% of the food was pre-heated under lamps and had gone soggy, there was very little choice in terms of edible fresh produce – this was the same for breakfast lunch and dinner service.The shower in the room, was always switching between too hot and too cold, every day no matter the time it was being used, also considering the price was nearly 100 euro a night I would have expected some decent shower shampoo\conditioner be available, had I known it was some cheap stuff I would have packed my own. I mentioned it to reception about the water and they said no maintenance was available and to come back the next day, which would mean another very long queue just to speak to someone.Pool area on roof, you would expect this to be for adults mostly considering it’s a nudist pool area but people insist on bringing their kids up even though there is a designated area on the lower floor for kids with an entire facility for them to be annoying on their own and the Spanish for some reason think that leaving a blue towel on the chair means they can have that sun bed for the entire week, leaving you with not a lot of decent chair options with sun, when I attempted to move a sunbed the Spanish would bicker in Spanish and what would appear there displeased I moved there chairs slightly to get some sunshine.The Lifts, really bad generally but with covid there was families not letting you in the lift and you would sometimes spend 10 minutes waiting for an empty lift or use the stairs.The entertainment at night was awful, just singers but I understand that it may be difficult to provide better entertainment with covid, but the bar price was ridiculous at 11 euro for one drink.I did complain to the relations department at the time and was offered an upgrade to all-inclusive for the last day but unfortunately this did nothing for me as the food was so bad I would not have given it to my dog.I have stayed here before and it was significantly better, unfortunately this time around it was just stressful and on the most part unpleasant and the overall advice I would give to anyone considering staying here is if you are Spanish, go for it. If you are not then I would look elsewhere as you will not have a pleasant stay, also worth noting if you rent a safe while staying here they will sneak a nightly charge in without informing you until you check out.
14:30 14 Aug 21
Beautiful hotel. Rooms very nice. Spa also great experience. Very relaxing. Food only okay very repetitive. Was half board and would not like to all inclusive. Conor the entertainer was excellent, so friendly, full of energy, really brilliant with both kids and adults. He made it his business to know everyone by their name. Should get best employee at the hotel. Also Carlos at reception was very helpful. Over all a great holiday was had at this hotel . Michelle Ireland.
15:43 19 Jul 21
We just arrived. Now this trip was booked in June. My friend and I came to Spain for a month 2 weeks in Valencia. 1 week in Barcelona and 1 week in Las Palmas Canary Islands. Valencia was awesome very tranquil a lot of excursion . Barcelona was fun vibrant felt like I was back home in NY a lot of sight seeing. We thought Canary Islands would be the icing on the cake. Wrong. I don’t know who wrote these reviews. I am now skeptical of online reviews. For starters no one contacted us regarding the transition from airport to hotel. I emailed got no reply and therefore had to spend $75 to get a taxi to the hotel. 2nd there no testing center on-site it’s 15 min away and it’s not free. Second, there no one to help with luggage. No welcome when you come in. No one happy to see you. It’s just very lackluster and for the amount of money we spent I really was looking forward to this vaca. My family and I have only stayed at 4/5 star resorts and we believed we were staying at one but I will never come back here again. 3rd, no air in the room, perhaps they believe the breeze is enough, not when you’re going through peri-menopause. 4th- The wifi doesn’t work in the rooms 5th The room, outdated small for 4 ppl. They just threw a sliding bed in the middle of the room. Bathrooms have no door shower has no door toilet is see through door. Maybe it’s a European thing but we stayed at 4 different hotels in Spain all 4/5 star and all of them had doors wifi and AC. After lugging our bags to our room and coming out to grab water and a bite to eat, here where I am ready to request my money back. Now we are a family of color and I have seen the waiters by come pass us several times but scurry to a white group who just sat down. We have booked all inclusive and the all inclusive menu is just sandwiches, pizza and burgers. I tried to order salmon as I do not eat meat and they told me no. Room service is NOT included in the all inclusive. We have children and only book all inclusive when we traveling with our kids. I am really not happy we are here dor the remainder of the week. In any event pizza is good.
16:27 11 Jun 21
I have visited this hotel over 8 times and every time it’s just gets better and better.I can’t wait to be back in the summer ,well done for being such a fabulous hotel.
15:11 24 Apr 21
We stayed in this fabulous hotel only once before but have booked for January 2022 last year we went to Tenerife personal I didn’t like one bit of it we paid top money and I couldn’t eat a bite food was catered for German’s only but I remember The Gloria Palace for the wonderful huge bedrooms incredible views and fantastic food 🥘 no more trying something drifferent my Winter are now only going to be spent in The Gloria Palace I loved it . Staff so friendly and helpful. So what with Covid putting a stop on everything I’m really looking forward to my first holiday in 2 years can’t wait to go back in January to this fabulous hotel and get spoiled.
14:06 24 Feb 20
I like this hotel! The people are helpful, the room is clean, the food is excellent. There are two swimmingpools, and you can see the sea when swimming. I will love to come back!
21:02 21 Feb 20
Fantastic hotel with great accommodations and views, very central albeit on a cliff!, food wouldn’t be to everyone’s taste, we did B&B which was sufficient to be satisfied we didn’t choose full board.One massive issue, why does a hotel that relies on lifts for everything have such a poor service, at least 75% of our time there one if not more of the lifts were out of order, this needs to be sorted out immediately.
13:54 12 Jan 20
Excellent location and service. Front desk granted our room request preference. Room is quite dated but clean and spacious. Reception area needs updating but overall hotel facilities are really good and functional. Would definitely come back here simply because of its location and service. If you prefer a modern hotel, this not for you but if you like serene view and good walk to the beach, this is it.
16:31 11 Jan 20
Excellent room very clean and spacious with balcony sea view. Excellent and plenty food of good quality breakfast lunch and dinner. Wonderful staff. Its paradise
17:07 08 Nov 19
Great hotel. Location and pool areas was perfect. Great food and very clean. Only thing dragging down the overall score was the hassle to get pool-towels in the reception. In most hotels this takes about 10 seconds but here it took minutes due to need of signature, roomnr and sometimes (depending on who you meet) a deposit.So please make this smoother, would also cut the line in reception by a lot.