H10 Playa Meloneras Palace
Meloneras, Maspalomas Costa, Gran Canaria, España
Barrierefrei
Chill-Out Zone
Klimaanlage
Kreditkarte OK
Meerblick
Poolblick
Spielplatz
Terrasse
H10 Playa Meloneras Palace
Reviews – Recensiones
Basierend auf 4226 Rezensionen
Bijan Kermani
18:55 23 Nov 23
Had a great week here, the food, the staff, the service and the location were fantastic. The rooms extremely spacious, clean and comfortable. The staff were very friendly. While we did not visit any of the a la carte restaurant, the quality, the range and diversity of food in the main restaurant were very good and certainly as expected of 5* hotel. Many pools to choose from and nightly entertainment pretty good. Highly recommended and a big thanks to all in the hotel and we make sure we will be back.
Sarah Smith
17:40 10 Nov 23
Had an amazing stay here . Everything about the hotel was 5 star . All staff fantastic, so friendly and helpful . Especially chef costanios . My boyfriend has nut allergy and he put his mind at ease by helping him with his food choices . Other chefs great too , Sergio , Kevin and chania . Also special mention for samiria and entertainment lady Paula . We will definitely be back next year .
G Brady
23:03 30 Oct 23
It's not a 5-star experience, but that's some what expected given the price you pay. I'm not sure what criteria must be met in Spain for a hotel to gain 5 stars, though their standards would fall short of many other European countries. They force men to wear trousers at dinner jn the hotem which really is a little much in 30 degrees of heat. Also, why force men to wear trousers when there are no restrictions for the ladies. With all that said, we enjoyed our stay here. The food was quite good in the self-service restaurant, and standards were high in the fee paying restaurants. The pool areas and the hotel in general is very nice, the building exterior is very striking and uniquely styled. It's located in a quiet area beside a shopping centre in which half the area is closed but there are some great restaurants and bars within if you can get over the eerie emptiness. Staff in the hotel are mostly very nice and quite helpful if you have any issues.
Guido de Swart
11:38 19 Oct 23
We absolutely enjoyed our stay. Staff did everything possible to make us enjoy our stay. Really really good!! Tha k you very much and for sure we will consider coning back again.
John Sckaletz
09:34 15 Oct 23
Unforgettable family stay at this amazing resort. We grandparents, our son, daughter-in-law, and grandchildren aged 6 and 2 thoroughly enjoyed it. Probably the best resort we have stayed at. Rooms, surroundings, restaurants, the beautiful pools, yes everything was spotlessly clean. All the staff were from start to finish friendly, welcoming and very service minded. None of us wanted to leave. I can only give this resort the best recommendations.
Peter Chambers
15:57 12 Oct 23
You won't find a better hotel. Location, service, food, rooms all first class.It takes a day or two to get your bearings but it's such a wonderful place that it makes it all the more engaging. Can't fault it. Definitely a hotel we will visit.
G P Grant
10:36 23 Aug 23
We have just returned from a great 10 day all-inclusive holiday with the family at the H10 Meloneras Palace in Gran Canaria. I can not fault the hotel, the staff, the amenities the entertainment and the food in the restaurants. All were first class. The beds were very comfortable and the sleep quality excellent. The rooms are a little dated but there is a refurb process under way. The variety of food on the buffets was extensive and the chefs amazing….the presentation of the food on the buffets was superb. If you prefer fine dining, waiter service there are two speciality restaurants that are available. They were available for one meal during the stay but if you opt for ‘privilege status’ then you can visit them at any time during your stay. There was no problem with sun beds although the pool areas got busy at the weekends with an influx of local Spanish families. Interestingly there were many superb Bali beds but mostly left empty. A few years ago you couldn’t get one for love or money. I would highly recommend the hotel and look forward to returning. p.s.The children loved the ‘mini club.’
peng peng
13:39 19 Aug 23
Child friendly, pet friendly, great view, interesting cactus building, pools are good, food is ok, night shows and parties are good. Lots of activities for every age. Adorable resident hotel cats.
David Smith
12:36 17 Aug 23
Great food, friendly staff, quality drinks. Special thanks to the following employees for making my engagement dinner and holiday extra special:Samira, Africa, Maryorpe, Alejandro.Please, one request, update your ridiculous and outdated male only dress code for dinner. I saw teens in basketball jerseys and shorts, women in yoga pants and cheap club dresses, and you were making adult men suffer in the heat with long trousers. It makes absolutely no sense because some guys just wore pajama bottoms, so what's the point? Other than that, great experience and thank you very much.
Duncan Laing
10:55 15 Aug 23
Six of us stayed all inclusive for 7 nights in this wonderful hotel. The food is very good, the service equally excellent and the amenities are top notch. The whole place is very clean and cleaned regularly. We got one free meal at the a la carte restaurant which was refreshingly different to the usual, and again service was impeccable. If I had one complaint it’s that the gym is not air conditioned, that makes workouts very hot! Otherwise we would absolutely return in the future. Not too far from Meloneras town centre with a beach and shops. 5 star hotel deserves a 5 star review!
R Yadav
20:02 09 Aug 23
Dear management of H10 Playa Meloneras Palace, Dear mr. Houben and team,As a reviewer of a prime travel company in the Netherlands, I had a delightful stay at this remarkable hotel.At first I experienced trouble with the room and services, however Yves Houben listens with attention to his customers, understands the problems and comes with adequate solutions.From that moment, I was greeted by a warm and welcoming staff. This is one of the most important aspects of a true 5-star hotel.H10 has a great leader with Yves Houben on board!Congratulations to the team of Adriana for Gaudi and Samira for the Naturalia restaurant.The highlight of my experience was undoubtedly the exquisite dining options available with great staff. The food was not only delectable but also creatively presented, showcasing a blend of local flavors and international cuisine.Speaking of location, this hotel couldn't be more perfectly situated. Nestled in the heart of Meloneras, it offered unparalleled access to the iconic landmarks and attractions.The panoramic views of the sea from the infinity pool were perfect. It was a serene oasis.The attention to detail and commitment to guest satisfaction were evident throughout my stay. Impeccable service, delectable cuisine, unbeatable location, and top-notch facilities – this hotel truly confirms expectations.One request to management, please reward Yves Houben, the team of Adriana and Samira (teamleads of Gaudi and Naturalia restaurants) for their exceptional service. People are more important than the food and facilities.Kind regards,Dr. R. Yadav
Paul O' Halloran
07:44 01 Aug 23
So my stay didn't start well, one wing of the hotel is opposite a noisy night club and the sound insulation in the room wasn't great, I was kept awake by the music until 2am. After complaining, I was moved the next day, however it turns out all the staff (so I assume the booking agent knows as well) know about the noise and the hotel is taking some form of action to get the music turned down. However until that is done those rooms shouldn't be let. I did feel like I'd been taken as a bit of a fool. I did ask to see the manager but he was too busy, so I spoke to the customer services, which was a bit like banging my head off a wall, they just weren't interested. I invited them to make some sort of amends for what they had put me through, but they were just not interested. So to be balanced the outside spaces, pools and the gym are very good, the pool and room staff were great, however some of the dinning room staff treat you like an inconvenience.On the whole, my week was spoilt by some of the staff and the noise issue on the 1st night, so I wouldn't stay here again. There are plenty of better places to stay.I think it's a bit dishonest to know their is an issue at the hotel and not tell people before they book.With regard to your reply below, I don't accept your apology as it is meaningless and hollow.
Paul O' Halloran
14:26 17 Jul 23
So my stay didn't start well, one wing of the hotel is opposite a noisy night club and the sound insulation in the room wasn't great, I was kept awake by the music until 2am. After complaining, I was moved the next day, however it turns out all the staff (so I assume the booking agent knows as well) know about the noise and the hotel is taking some form of action to get the music turned down. However until that is done those rooms shouldn't be let. I did feel like I'd been taken as a bit of a fool. I did ask to see the manager but he was too busy, so I spoke to the customer services, which was a bit like banging my head off a wall, they just weren't interested. I invited them to make some sort of amends for what they had put me through, but they were just not interested. So to be balanced the outside spaces, pools and the gym are very good, the pool and room staff were great, however some of the dinning room staff treat you like an inconvenience.On the whole, my week was spoilt by some of the staff and the noise issue on the 1st night, so I wouldn't stay here again. There are plenty of better places to stay.I think it's a bit dishonest to know their is an issue at the hotel and not tell people before they book.
Kevin Kovács
15:06 01 Jul 23
We had an amazing week at this hotel! The food was delicious and the service was excellent. Although we stayed in an old room, we were informed that the hotel is renovating and new rooms will be available soon. The pool areas were big and beautiful with a stunning view of the garden and the ocean. The hotel is located in a great area with clubs just at the doorstep.We would like to give a special shout-out to Zvonimir the entertainer who made our stay so memorable. He was so caring and professional with people he was born to dealing with guests. We wish him all the best in his future career at the reception desk.Karima the bartender was also lovely and made our stay so pleasant. She is a great asset to the hotel.The night shows were below our expectations, but we suggest that they should improve by having better singers and singing popular songs. This way, people can enjoy and sing along.We highly recommend this hotel to anyone visiting the area.
Martin Lord
11:18 24 May 23
Exceptional hotel in terms of location by the sea and the gardens. The cleanliness of everywhere , quality of the service and great food. The friendliness of staff including Gerardo and the reception team. The Blue team combine fun and activities through the day. The yoga and Aqua gym was most enjoyable and a good work out. Thank you Zed and Janice for the friendship during our stay. We loved our spa day too and treatments. This is our second visit and my wife and daughter will return here again in June.
karl myers
13:15 16 May 23
LISTEN! This hotel is fantastic. We love it here. It is so relaxing and spacious. You never feel overcrowded. The hotel layout is beautiful. All the staff are super friendly, attentive and courteousMost of all…. Staff member ZED is amazing!! He is so approachable, knowledgeable and kind. A very special presence at H10 in Gran Canaria. Cannot wait to come back!!
Vilmos Simonyi
17:01 12 May 23
Our suite is really dark. No lights on the ceiling, and this dark is very frustrating. The food is second class, very far from high quality. Kids are absolutely not welcomed. The child pool is very cold, to the spa is not possible to go with a child under 16, and the kids club is always closed. With a child better to choose an other hotel.Most of the staff is very kind and helpful, especially Fernando in the bar, Zed the Croatian (animator?).Minibars are not refilled everyday, so we had to buy water in the shop. (We are in all inclusive)The photography is extremely expensive. They ask 310 euro for 60 pictures in digital formatSometimes we have bad canal smell in the bathroom.
MV VDanemar
21:15 05 May 23
Its our second time here and we stayed 7 nights. It was another fantastic spring break for us. Our daughter loved the Daisy Club and we had our much needed rest as parents.We highly commend Enrique of Tablada Restaurant who made sure our table is prepared in the morning and dinners.We absolutely love Janice, Elizabeth and Naomi who patiently entertained our daughter morning and afternoons at the Daisy Club. We missed Zed!And Brahm who served us the best Almonds for cocktails, thank you!Husband and I gained 5 pounds each because of the delicious dinner we had every NIGHT. Did I mention that they serve Champagne in the breakfast buffet?The rooms are great! Comfy beds and very clean. We can't wait to try the new rooms next year.We are counting the days till our next trip to Gran Canaria and H10 Hotel. Thank you for another unforgettable vacation.
Geoff Willetts
08:58 21 Apr 23
Just arrived home from a fab holiday at the H10. From start to finish the staff,hotel and facilities were 5 star. The pools are superb and quiet. Always being kept clean. Food in the spacious dining area was first class. Will definitely return.
Maciej Bartosiak
15:45 04 Mar 23
Very nice hotel, big enough so even if there are many guests you feel like the hotel is half empty. Great and friendly staff, especially in restaurants. Great location, beautiful venue. The “privilege” option definitely worth it’s price.
Sue
15:05 09 Feb 23
I stayed here with my family in mid January, all inclusive. The service received by all staff was great- in particular, Gerado was so accommodating during check in and Katerina and Zed from the entertainment department hosted great classes and were so enthusiastic and friendly.The rooms were clean and the buffet food was delicious and fresh, with a great variety. The bar offered a good selection of drinks and every one we encountered gave such good service. The only slight criticism I have is that the décor in the rooms is a little outdated.The entertainment in the evening was varied and entertaining- classy and not so cheesy.The hotel has more of a mature crowd, so it was very relaxing which is good if you're looking for peaceful getaway. I would definitely recommend this Hotel!
anne Loughman
13:40 17 Jan 23
I took some places in aqua aerobics with Karolina. I found the classes amazing. Karolina was full of enthousiasm, her instructions were very clear and she coped really well with the different nationalities. I do aqua in Ireland and I was thrilled to find it here with such a competent young woman.. It was fun, energetic and a great experience. We'll be back.
Danielle Hebert Pita
12:17 28 Dec 22
Staff treats you like family, and the resort is so peaceful. All we heard in the morning were the waves! Sunsets were gorgeous.We upgraded to the presidential suite and all-inclusive... Definitely worth it!
Phil Sainter
18:15 25 Dec 22
We found this holiday to be very nice, the rooms felt a little dated but the rest of the hotel was very nice and bright.The hotel was very clean and generally well maintained. The staff were very friendly and helpful.The food in all of the restaurants were very nice, we ate in the a la cart restaurants most days.I would recommend you upgrade to privilege if you can, you seem to get better positioned rooms, access to all of the restaurants and the lounge.I heard some people complaining about the loud noise from nearby restaurants/clubs, but we never heard this noise at night - maybe we slept with doors closed with the AC on.
Shahrzad KHM
17:28 25 Dec 22
The highlight of the hotel are the animation team (sport offers + mini club), who are always happy and hard working, planning a lot of fun activities with adults and the kids. The other service staff are also all very nice and the hotel is in general very clean. The hotel service plan is however very confusing. Drinks (even water and soft drinks) are excluded from the meals, making the dinners/lunch extremely unpleasant with long waiting times to order drinks and several bills that you collect throughout the meal, which needs to be shown each time to the waiters to order a new drink.
Clare Fitness
12:22 22 Dec 22
We had a fantastic holiday at the resort. The food was amazing, staff were super and we loved Zed and his classes! He was so welcoming and friendly.Everything else was superb- the rooms were a bit dated (not 5 star quality) but everything else was top notch!
Julie Tierney
16:38 30 Nov 22
This was my first trip to this hotel, a 10 day winter holiday with my daughter and we couldn’t ask for anything better. The room was very comfortable , with a terrace outside, and spotlessly clean . The only issue was some loud music from the local beach bars which went on until very late at night at the weekend.Everyone was very friendly from the cleaners , restaurant staff and especially the fitness class instructors Eva , Maria and Zed, I loved the variety of classes . The various pool areas were very peaceful , and never appeared crowded despite the hotel being fully occupied . Overall an excellent holiday .
Alison Seymour
17:19 10 Nov 22
A brilliant holiday here as always.Perfect setting for an excellent time away, plenty of sun, relaxing, swimming and entertainment.The rooms are clean, spacious and with lovely views.All of the staff at the hotel are attentive, nothing is ever too much trouble for them.The food is excellent and always varied,catering for all tastes.The activities are run by a fabulous team, heading up the team is Zed. So there is always something to keep you busy if you want!
jeff Harwood
16:30 10 Nov 22
A lovely hotel, excellent service and staff. A good range of daytime activities and a good mix if event entertainment. Very clean resort, lively variety of food in the main restaurant. The rooms may be slightly dated but still of good quality. Location is perfect for walks and golf. A superb holiday. Thank you.
Lenny Pursey
10:15 09 Oct 22
Stayed here for a week from start to finish it was fantastic. we arrived late and reception was great they opened the buffet at 11-12 for late arrivals and the rest of our holiday was absolutely superb. This Hotel is immaculately clean no bugs or cockroaches anywhere. The staff were outstanding and great service all the time. Definitely go privilege it is 100% worth it. The food in the la brassie is spectacular for lunch and dinner. I will have no hesitation coming back.Thank you for a great holiday!
Dmitriy Nevzorov
10:20 26 Sep 22
Nice hotel, a bit old but good. It really depends on where you get the room. We've booked a suite, and it was very dark. All suites are located in the corner of the building, the terrace is big but enclosed and has almost no light. Because it was a long stay, (14 days), they were very kind to relocate us to the top floor after 4 days as soon as it was available. If you don't have a roof above the terrace, it changes everything. So I'd definitely recommend the top floor. We had breakfast and dinner included. The food is reasonably good and the level of service is great. I usually choose H10 hotels when possible because they have excellent price/value ratio.
Julie Walker
16:40 26 Aug 22
Recently returned from 2 weeks here following a fantastic holiday. The hotel staff are second to none. Nothing is too much trouble. Very friendly and efficient. The food was variable with plenty of choices. Rooms are spacious and clean with a lovely outside terrace. Great location near the beach. Can't wait to return
Aimee Davies
13:05 20 Aug 22
Our stay was lovely. The children’s club reps and entertainment were fabulous and our kids were huge fans of all things Daisy club!The food was lovely, and the service in the restaurants was equally good.We rarely left the hotel as the facilities were great. The shopping centre nearby is a little rundown but everything you need is on site - the spa was also fab.We had some issues regarding baby changing - the baby changing facilities are only available in the female toilets meaning my husband had some difficult conversations with the staff when our son needed to be changed, including a waitress who asserted that “the mother should be changing the baby”. But that didn’t detract from an otherwise wonderful holiday.
Phil Wallis
13:05 20 Aug 22
Have been to this hotel a number of times when the kids were 9 months to now when they are 9 years. Each time the staff have been amazing. Zed and Janice in the kids entertainment team are phenomenal and remember all our names each year. Marta and her restaurant and bar team are brilliant and so accommodating (we had a party of 14 all eating together this year).The rooms are perfect and cleaned to a high standard.Would certainly recommend this hotel to families of all ages.
Mr Data
09:47 18 Aug 22
What is there not to like about this hotel great location very relaxing environment night entertainment was great. Not one day or night in the restaurant was lacking in choice freshly cooked or on plates or the traditional buffet style. All drinks branded staff members go above and beyond to keep the relaxed atmosphere throughout the stay .DJ on the infinity pool side in the evening was just chilled out and everything brought to your table saxophone player was great doing a variety of mix new and old music very chilled out great guy.The night entertainment was great top level.The cleaning of the hotel staff the unsung people who keep everything in your room spotless would say morning and always friendly and helpful and if you have the sleep card in the door they would leave a leaflet saying that call the reception and they would clean it to suit your needs.In all the best hotel that myself and family have stayed in anywhere can't fault the service or place.
Nicolas Shirley
12:25 05 Aug 22
The location is perfect and the hotel and facilities are very good. The staff are all lovely and very attentive, especially Maria who takes her time to talk to you about your day and get you to join in the activities. The activities throughout the day keep you entertained and are lighthearted and fun. Overall a great hotel and experience
Benjamin Williams
18:49 01 Aug 22
This is a fabulous hotel. The staff are all attentive and the food is far better than the usual all inclusive fayre. Do not hesitate in coming here. The only thing I would say is that it is a quiet hotel with lovely entertainment on the evening but it’s not really for children as there is only a small childrens group for v small children. No water slides etc. we love it
Yasmin N
18:22 14 Jul 22
Absolutely fantastic hotel! I can’t find any faults at all, the service is excellent and everyone goes above and beyond.The privlege service is extra special but even without you’ll have an amazing time and get treated well.Marta especially makes the experience extra special.
Daiva Daivute
09:00 12 Jul 22
We came home yesterday after 7 nights there. It was superb. Staff were excellent, location great, food very good, brilliant pools. We will definately go back againOne of the best hotels we have ever stayed in !
Stuart Miller
17:30 10 Jul 22
We have just completed a week’s holiday at the hotel. The only word that sums it up is Fabulous. I can honestly say that every aspect of the hotel from start to finish is flawless. The restaurants are absolutely first class, in fact the issue is, anywhere else you go wouldn’t be better. The Gaudi is Michelin star quality. Superb. The waiting staff lead by inspirational leaders like Marta and Angela don’t miss a beat. Nothing is too much trouble, service is on point and as I said below, you won’t want to go outside the hotel as it’s the best around! The pools, the sundeck, all of it. World leading. Note, we did upgrade to privilege, so we did have some enhanced aspects, but at all levels this hotel, it’s team members, facilities, location and overall experience are without exception fantastic. A majority of people we met were returning guests and I can see why. This is one for the calendar, every year I hope. I could go on and on, but you’ll have to go to experience it for yourself. Thank you to all the team at the hotel, you made our holiday and our memories.
Niek van der Maas
05:33 03 Jul 22
Very nice 5-star hotel. The location is quite remote, but there is a nice (stoney) beach in front of the hotel. Pools are very big bug could be warmer. Rooms are nice but look a bit dated. The food is 10/10, no complaints.
rmorris111 m
16:51 26 May 22
The hotel was great, my only concern was the food did not meet my expectations. We had the all inclusive package and the food provided was just a bit dull for me. We often had to dine out, which is ok but I would prefer that to be a choice rather than being forced to eat elsewhere. I expect due to the size of the complex, this means the hotel is about a 15-20 minute walk from the lighthouse. Where most of the action takes place. Again not a huge issue but also not easily accessible if you wish for something quick etc.
Daniel
15:29 14 May 22
We stayed here for 3 night with all inclusive in a suite. I already live in Gran Canaria so it was a last minute break for us.We really enjoyed it here, the pools are very nice and it always feel quiet enough to relax.The meals at the buffet restaurant were good, but I think they drastically decrease the quality of foods used for breakfast compared to lunch and dinner.The staff are all very nice, the only issue with them was that they almost always gave us an alcoholic drink when we asked for non alcohol, but it wasn’t a problem as they would replace them when told them.The location of the hotel is nice and quiet on the quieter side of Maspalomas. It’s perfect for me because I hate crowds and night life but for others this may be disadvantage.the beach just below the hotel is very nice too.
Glennis Ambrose
07:56 05 May 22
This is the best hotel we have visited anywhere in the world. If you choose All Inclusive it really means it. The food quality and choices are far superior to any cruise ship and the staff cannot be faulted. The location is quiet but a short walk along an esplanade takes you to Maspalomas where there is plenty of activity. Every evening there is a show and there is something for everyone at some time during your stay.
Vena Verga-Danemar
16:43 28 Apr 22
We had the most amazing trip with our child. My husband and I were able to relax while our child is having a great time at the Daisy Club.Zed, Janice, Victor and Noemi where all fantastic child minders and group leaders. Everyday, they had different activities ranging from crafts, sports and culminating with the kids disco with Daisy. They kept all activities fun and engaging for the children and even for us parents. You can really sense that they are well trained in handling groups of small children.The Hotel itself is amazing. We were treated with great food everyday and the staff are all hospitable. Rooms are likewise great. We loved the pillows and we slept soundly at night after a relaxing day by the pool.We would highly recommend H10. If you have kids and longing to have that me-time with your partner or spouse, this hotel is the best place to go to. You can relax and have the peace of mind that your child is enjoying the vacation as well.
Slaven Zwer
02:33 03 Apr 22
We stayed for 1 week as a whole family in 3 rooms including all inclusive for all. Overall we had a great time and the food was nice, restaurant staff was top claas, always nice and helpful.I must say the rooms are far away from 5 star and the whole resort is looking a bit outdated, especially for the price it charges.
Ita Gallagher
07:48 11 Feb 22
The hotel was excellent. Really good location, rooms good and spacious, pools and pool area beautiful. Cleanliness in all areas was meticulous. Staff extremely professional, helpful and friendly. Food choices extensive and very good. Terrific stay.
Sylvia van Oostrum
09:55 16 Jan 22
Large hotel with clean rooms, good bathroom, good beds. Many swimmingpools, nice view at the sea. Good restaurants to choose from. And they get an extra * for the feeding places and beds for stray cats! ❤️ First time I saw a hotel do that. Applause!
Kevin Chen
16:36 28 Dec 21
Nice hotel, although a little bit old. Overall very good service, and food was also quite decent for a buffet style serving with decent variety. Staying and the ground floor (rooms 1xx) is not recommended if you are sensitive to noise as there is a night club opposite of the road.
David “syradar” Malmström
00:34 06 Dec 21
5 star hotel with 3 star service. Our room did not get cleaned until we complained about it. Outdated rooms. Slow Wi-Fi. Cold and old food at breakfast. Used an excuse to not wash our clothes. Nice view. Friendly staff. Not worth five stars
Marc Stroobants
18:58 17 Nov 21
Very large labyrinthine hotel with two big pools and various restaurants. Nicely situated facing the sea and Meloneras golf. The rooms are spacious and many but the hotel is very quiet at night thanks to its size. Staff very friendly and helpful. Food offer OK and you can eat outside. Breakfast offer is lavish too. When drunk, beware of the spiky cactus plants who lurk everywhere :o)
Imogen Murdoch
10:30 30 Oct 21
Beautiful hotel with lovely facilities. Although the beginning and ending of our holiday was a real disappointment. We arrived late Saturday evening and were told there would be a cold buffet waiting for us… our party of 7 arrived at the dining room to what can only described as a work house supper. Two tiny bread rolls, dried up ends of meat and an indescribable small dish of salad bits between 7 of us. We asked the waiter who said there was nothing else, therefore we left hungry and in disgust.We have to say, after that our experience in the restaurant was most enjoyable and we thoroughly enjoyed most aspects of our holiday.Fast forwarding to the last day, we were not scheduled to be collected till 8pm, we requested to keep one of our 4 rooms but we’re told this was not possible. We had presumed our evening meal was included but was told this was not the case even though we were guests at the hotel till 8pm. Although we had complained about our cold buffet on the first evening, the reception staff were disinterested and adamant that our evening meal was not included.You expect a higher standard of hospitality at a 5 star hotel! All in all, we enjoyed our holiday and would return.Although one final gripe, why remove towels and personal possessions from sun beds that were left for half an hour when at breakfast when the pool area was extremely quiet and there were plenty of free sun beds?! It was laughable to watch the management patrolling the pool area and it caused a lot of upset for people returning to find possessions removed and sometimes other guests on those beds.Come on H10 management, you can do better!
Babak Manifar
07:50 14 Sep 21
Amazing Staff. staffs are friendly, polite and helpful. They Clean rooms twice a day (at least during our accommodation)
Alan Hogan
16:58 13 Jul 21
Looks fantastic. Staff are friendly and helpful. We didn't stay there but it neighbours tell us it's fantastic and they'll go back
Camyla Serpa
12:19 11 May 21
The hotel is extremely beautiful! The pools are large, the rooms spacious and the common areas well decorated and clean, I had a great time there. What is lacking is the service, especially from the bar! We chose an all inclusive package, and each time we went to get a drink it seemed like they didn't want to serve us. Bar staff were in a bad mood almost 100% of the time, which gave me the perception of not being welcome there. The bar service definitely need to improve so that the experience could be a 5 starts one!
katrin Selemenakis
11:47 30 Jan 21
The hotel is very excellent, great service. The hotel is on the beach the room is very big and clean and the food yummy. Very great place when you have vacation in gran canaria
Louise Adams
21:50 30 Dec 20
Very solid resort in a nice location.Main pool area is very spacious with plenty of sun Loungers, including plenty of comfy double loungers. Pool was warm enough in winter to swim. Infinity pool was shut for our trip (winter 2020).Food was okay - there was a good selection at the buffet, but some dishes were a bit hit and miss. The highlight was the live cooking where the chefs would cook the meat or fish to your request in-front of you. There was also a good selection of fruit at all meals. The real stand out of our trip was the Xmas gala dinner that was fantastic with excellent cava and a truly impressive buffet choice. The staff are to be commended for their effort!We made use of the tennis court. It was in good condition and cost 10 euros an hour (including balls and rackets).
Jonny Wilson
13:38 10 Dec 20
Quietest and calmest hotel in Gran Canary. Come here if you need a Zen like holiday.
Cristina Cascón
15:09 22 Oct 20
I loved this place. A very nice hotel/resort to spend a few nights. They follow Covid rules properly and their buffet for breakfast, lunch or dinner has plenty of good food options.Also great cocktail menu.The only "bad" thing is its WiFi is very weak and not very useful for videocalls if you need to do work meetings.
David Briggs
15:23 11 Mar 20
This was our second visit as half board guests. And, like our first visit, i give 5 stars for cleanliness to all areas, professionalism, attentiveness and friendliness of staff in all rolls. Excellent selection of food and drink, immaculate grounds and pools. You can take part in, on site, entertainment, or just do your own thing.From my own experiences i have found that if you, dare to, attempt to communicate with staff in their native tongue they will warm to you.Especially the younger staff who sometimes only wish to use your language as they are keen to improve their foreign language skills.I think in these days of privacy laws i should not name individual members of staff. But there have been many on both visits that have made our stays extra special.Yes we love this place and, God willing with all that's going on in the world, we hope to return in October 2020.
H10 Playa Meloneras Palace
Tolles sauberes Hotel mit stets bemühtem Personal. Ein Ort zum Wohlfühlen und Relaxen. Wir kommen in diesem Jahr gerne wieder