Hotel Reina Isabel

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Hotel Reina Isabel, Gran Canaria

Hotel Reina Isabel and spa Featured img

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Reina Isabel
4.5
Baseret på 3264 anmeldelser
Gary Pattimore
Gary Pattimore
08:52 19 Mar 24
Lovely 4 star hotel. Great facilities. At the breakfast buffet most plates visible are cold so look for the plate warmer tucked behind a pillar. Breakfast buffet food not really kept hot enough in self serve dishes.
Phil G.
Phil G.
10:55 18 Feb 24
Nearly perfect. Nice service, wonderful view from the room to the ocean. The main minus point is the food.Dining room should have better aircondition, often smelling there burned food from the grillstation. And the food should be more interesting and from better quality.
Kay Currie
Kay Currie
18:27 16 Feb 24
A bit of a mixed bag! The accommodation was spacious, comfortable, and spotlessly clean, although we had to pay to hire the room safe (8€) and bath robes were also to hire for an additional fee. Whilst the balcony was quite large, unfortunately our 'sea view' was obstructed by a high side wall which went almost diagonally across the balcony, obstructing much of the view. The buffet breakfast had great choices, although there was a queue with a wait to get in each morning. The reception staff were competent but not very welcoming - no smiles, answered questions briefly, no offers of additional information, rather impersonal. The Marina Cafe had really slow service, with long waits to have orders delivered, sometimes with incomplete orders - can't really recommend it although it was always busy. Location is superb, right on Las Cantaras beach, with a lovely promenade right outside the back door and lots of cafes/restaurants heading left out of the hotel.
Lisa Shah
Lisa Shah
16:36 15 Feb 24
Booked a room at this hotel and requested a high floor room with early check-in. Received an email saying this was accommodated. Then arrived at the hotel and found that the room was not ready (which was fine as didn’t mind going out and coming back) but in addition the room was on the first floor and faced a service area where a petroleum truck was parked outside. When i complained I was shown a room much smaller room size of a shoe cupboard, despite paying for the equivalent of a superior room. I’m only staying 3 nights and was very upset that the situation was not being resolved. Customer service has gone straight out of the window. After a very upsetting afternoon I’ve been told to take the first floor room and come back in the morning. So for only a 3 night stay, I can’t even unpack fully. I suspect nothing will be resolved tomorrow. I shall await and see but this has not been a great start of the trip.
karen bryant
karen bryant
22:54 01 Feb 24
Everything was excellent..yummy food, lovely staff, comfy beds, warm pool , clean spa.. Great stay.. special mention to silvana for all the help with all my questions xx
Allan Jackson
Allan Jackson
21:44 26 Jan 24
I have never been to this city before but we couldn't have made a better decision if we had tried. The hotel is gorgeous the breakfast is lovely we only stayed bed and breakfast but had lunch most days in beach front bar which was excellent would definitely stay again 😀
Sriram Venkatesan
Sriram Venkatesan
22:46 24 Jan 24
Excellent sea view, pleasant service. Had champagne on arrival. Location is just perfect, right on the promenade. The suite on the first floor had an amazing terrace overlooking the ocean. The employees speak a variety of languages.The spa was fun and they have a variety of things to do there.
Chris Thomas
Chris Thomas
20:49 05 Jan 24
Fantastic location. Suite room was impressive. Great service. Buffet dinner though left much to be desired.
Julie Crawford
Julie Crawford
21:19 06 Dec 23
Second visit and would go back. Ideal location, lovely hotel and superb staff. They are friendly, welcoming and professional. Breakfast selection is excellent.
Dusty Nelson
Dusty Nelson
11:50 05 Dec 23
I had such an odd experience at this place.The spa and gym are nice, although the hours of the spa are really not ideal and it’s super busy in the afternoons. Also there aren’t any showers so you have to go to/from your room in wet swimwear if you actually shower before.Missing a lot of details.. there’s a sewing and shoe polishing kit but no shampoo and conditioner. Beds are ok, pillows terrible. Food is basic. Bar/restaurant staff are great, front desk not so much. I wouldn’t stay again.
DAVID FELLINGHAM
DAVID FELLINGHAM
11:28 23 Nov 23
Excellent place to stay can't really fault only no tea or coffee making facilities in the room which I think is a bit strange especially when you get up you need a tea or coffee boost.
marco sulis
marco sulis
11:48 06 Nov 23
amazing location, superb space and incredible breakfast choices. Spa and pool breathtaking view, a small gym too. will go back for sure.
Marina Avram
Marina Avram
14:32 27 Sep 23
I highly recommend if you are in Las Palmas, Gran Canaria to stop even if for a night at Reina Isabel. Rated with 4✨, I will say that this hotel definitely deserves a 5✨rating or more, and that’s due to several reasons. Firstly, the reception team was great. Always kind and acting fast, they left a hand writing message when something was in need - a very personal touch , rarely met nowadays. Secondly, the hotel has the gym and the swimming pool on the rooftop, therefore you can enjoy sunsets in an amazing atmosphere (+ check the hidden cocktail bar on the rooftop , a very nice place for after suppers). Further, the cleaning service personal, impressed me- they where everywhere and nowhere - meaning, when something in need there will always be someone to find a solution for your needs, while at the same time- they will be so quite and kind of invisible- so you as a guest do not get disturbed. Furthermore, with all my due respect to the island culture and all other amazing restaurants I’ve visited, the restaurant at Reina Isabel is on my top due to a huge diversity, a live chef for your prawns or steak, and not to forget the fabulous waitress team that is visibly a professional one- with an appropriate behaviour, a genuine smile and with a personal touch, they gave me the feeling that they are a family and I am in their house- honestly, a big thank you🙏🏻And, not to forget the view I had from my room which is the icing on the cake.
Matty C
Matty C
21:52 20 Sep 23
My wife I had an amazing stay here in this beach front hotel & spa which is situated on Las Palmas main beach Las Canteras. Location wise it was perfect.Breakfast was the usual buffet but had a wide variety of hot and cold food and a chef cooking fresh omletes to order.Bedroom and bathroom were spacious enough for two people and would highly recommend upgrading to one of their sea view rooms where you can enjoy watching the sunset most evenings. Decor could do with updating in the rooms in my opinion but it didn't look shabby and the rooms were cleaned daily.Another benefit of staying at this hotel is that as a guest you also can use the beach sunbeds free of charge however, they do have a ridiculous system of reservation and although the hotel says this is forbidden there is always a steady stream of selfish older guests who que up 2 hours before the beach sunbeds are open to reserve them all before thay have breakfast! The roof pool area is pretty chilled all day long and above that is a small gym and access to the spa which are both open daily and free to use.All the staff were friendly, helpful and inviting and use of the hotels facilities with a secure place to put luggage and a complimentary room to change and shower in when our flights home were in the late evening after we had checked out was really appreciated and took the worry out of our last remaining hours of our holiday.We enjoyed our stay and would definately stay here again when visiting Las Palmas in the future.
Andrea Clauer
Andrea Clauer
19:39 04 Sep 23
Here we are, 5 beautiful women to celebrate BDay of one of us on the Rooftop. I confirmed before it is possible to get up and have a Sundowner ( we are not guests of the hotel) While we try to order we got the most harsh answer of Moises C. I received so far (500+ Hotel behind me) It will not possible for us to get a BDay Drink at all. Only if we sit inside. Even so the pool area was almost empty and he just left….. I was shocked about this customer treatment.Reina Isabel needs to be more make over to arrive in 2023 customer treatment.No vibe at all.
Trish Osullivan
Trish Osullivan
11:25 23 Aug 23
Was absolutely amazing experience we stayed for 7 days a wished we booked for longer The hotel was beautiful the Beach Spa Rooftop pool were unreal this hotel is well worth a visit. The staff were so friendly and welcoming got home last week and have already booked for next year.
THOMAS jones
THOMAS jones
22:38 18 Aug 23
Bar closes at 11pmI ask why ?Sat in bar at 10.45 pm All staff hidingWent to bar at 10.55 pm and asked for a teaWas told there is no hot water?!!!!?Staff more interested at getting out at 11pm than serving hotel guestsNo residents bar ?Management missingWhen I went to reception to complain I was told it was 11.01 !!!LolBar needs to be managed for the client not for the staff Appalling attitude Appalling serviceBut staff get off early
Cristian Vifor
Cristian Vifor
09:55 03 Jul 23
Excellent placement, maybe the best beach on the island, excellent food, very nice staff. Highly recommended! Hope to return some sunny day…
Julia C.
Julia C.
19:30 24 Jun 23
One of the best hotels I have stayed at! Delicious breakfast with vegan options, a separate gluten free stand and freshly squeezed juice which was a breakfast highlight! The hotel and rooms were clean and had a good atmosphere. The only thing missing was a kettle which would have been nice to have in the rooms. The staff were very helpful and friendly. The location was excellent: next to the beach, close to a lot of good places to dine out, plus about a 5 minute walk away from a bus station with excellent connections. The rooftop and spa facilities were great and not overly crowded. All in all, the hotel definitely contributed to our holiday in Gran Canaria being absolutely excellent!
Guido Danil
Guido Danil
08:12 06 Jun 23
I believe that staying in this hotel is like wearing a fine high class beautiful tuxedo that has a horrid stain.The hotel in general is the tuxedo but some of the staff from the restaurant are the stain.I don’t want to go into much detail but some staff from the restaurant is in discomfort or not pleased and that turns into a troublesome service with guests.Never coming back.
Padmini James
Padmini James
09:01 07 May 23
Affordable luxury 😁 Everything about this hotel was excellent.I had a budget room, facing the city, with a balcony. The room and adjoining bathroom were spacious and sparkling clean. Fluffy towels and all sorts of eco-friendly products, a fridge and incredibly comfortable beds!And the food... Amazing and plentiful!
John Nicholas
John Nicholas
18:17 17 Apr 23
Had a fabulous few days here at the end of the Easter holidays. I really enjoyed this hotel. The location is great, the food was amazing, rooms clean, pool and gym what more could you ask for. The staff are friendly and helpful. Hope to come back.
Preben Sestad
Preben Sestad
01:40 05 Apr 23
Old hotel, but has been updated since it was built in 1965. Rooms are ok, aircon could be better. Beds are a bit hard, but ok. Lots too choose from during breakfast. Very helpful staff. 10m from the beach. Quiet. All rooms seems to have a small balcony. Very nice stay.
SEYED MOHSEN ATAEIAN
SEYED MOHSEN ATAEIAN
03:52 31 Mar 23
The best hotel in that area of Las palmas. They are very generous and professional in offering free included services. The hotel is even better than other 5 stars hotels around. Free Spa, free beach towels, sun beds and umbrellas, free parking. Very polite people, good food, clean beachfront hotel. What you can expect more? Lady Silvana in receptionist with her always smile and kindness and gentleman Helmut were always there to provide you a great stay. Thank you very much!
Patricio Borras
Patricio Borras
14:31 18 Mar 23
Perfect location.Good point: the Spa use is included without time limit.The landscape from the swimming pool is amazing.The view from the sauna & Spa is 5star
Barbara Molin
Barbara Molin
09:43 22 Jan 23
Excellent tiramisu. Creamy and not too sweet. Very good service. Lovely view of the ocean from the terrace which is heated on colder days. However, I am surprised that guests at the four star hotel have to stand in line for breakfast.
J. S.
J. S.
12:12 14 Jan 23
I had a very pleasant stay at this great 4 star hotel. The spa with floating pool was great. I enjoyed the nice conversations with the staff.They were able to give me good advice for Las Palmas and took great care of their guests. The location of the hotel is wonderful (2 min from the beach). My room was nicely designed and decorated. The bed was very comfortable and the ocean view fantastic! I enjoyed the rich breakfast and the restaurant. Everything was excellent. Highly recommended!
David Lynch
David Lynch
19:58 06 Nov 22
Great hotel. We’ve stayed here many times over the years. Charming staff, good restaurants, good food, great location . Overall well priced and value for money. We’ll see you soon. Thanks for making our stay comfortable and great holiday.
Maria-Isabel Bruni
Maria-Isabel Bruni
11:46 28 Oct 22
It is a dream!The service staff is friendly and helpful. The hotel is clean and very close to the sea! Towels, Umbrellas and Sunbeds are provided at the beach (be there at 10 sharp).If you want to dine at the hotel: it has a lot of different food. Fish and meat is always made fresh for you.The spa is quiet and has a floating pool.The swimming pool is small but perfect if you don't want to go down to the beach.I have been there 3 times and I will most definitely be returning to the Reina Isabel.
Lara Saxon
Lara Saxon
11:19 19 Sep 22
The hotel is worn out, needs updating everywhere except for the lobby. The breakfast buffet was nothing special items were cold and the service was not good. The room was in need of updating, the curtains were ripped and the pool although with amazing views of Las Canteras beach need updating as well. The Spa facility seems nice at first glance but then you notice that paint is chipping off and it needs updating as wellI would not stay there again.
C Duk
C Duk
14:58 20 Aug 22
Location location location. Although this hotel should soon get refurbished, the service is very good and the location is just perfect. The hotel provides beach towels, chairs and umbrella on the beach.The gym is at the last level of the hotel with a view. There is also a spa with sauna and inside pool.There is bar on the roof and one on the first floor towards the beach. In my opinion it is worth to pay for the morning buffet.
Kenzo Milleville
Kenzo Milleville
09:06 05 Aug 22
Very clean, gorgeous hotel with amazing service and friendly staff that all speak English. The pool on the roof and accompanying view are also incredible. The morning buffet was varied and great as well. The hotel is also within 5 mins walking distance from the bus station. All in all, a great experience 👌
Tony Scully
Tony Scully
20:48 09 Jul 22
Very good hotel, I went half board and it was well worth it. Great food, both breakfast and dinner, loads of choices, dishes are easily on par with mid to high end restaurants. Facilities are good too. The staff are excellent, very polite and professional. Great location. I stayed alone and they have single occupancy rooms which are comfy, I opted for a sea view on the 5th floor. All in all, well worth the price which is very reasonable.
Maiya Kabiyeva
Maiya Kabiyeva
13:01 05 Jul 22
Good price and quality ratio for sure. Great place to stay. The breakfast is excellent for such a hotel. The menu doesn't change much from day to day, but it's not a big problem. The only thing is the rooms are very aged and need renovation.
Annette Clark
Annette Clark
08:14 01 Jul 22
Excellent hotel first line beach front. Staff pleasant, friendly, respectful,cannot do enough for you. Go out of their way to help and make a pleasant experience. Wouldn't stay at any other hotel on the island. Rooms a little tired but many have been refurbished. Spa and pool first class. Good choice of food.Been going to G.C. for 20+years.
Oleg Falkov
Oleg Falkov
06:00 22 Jun 22
We had a great stay and experience in the hotel. The breakfast was very tasty and the selection is broad. The beach is less than 2 minutes walk from hotel’s reception and there are free sun beds for hotel’s guests.Couple of points we wish were improved:1. Parking spaces - there are fewer parking spaces than there are rooms in the hotels, which makes it hard/impossible to park on hotel’s territory if you want to drive out in the evening. Additionally, 3 spaces are reserved for management, which I believe, 1 would be enough.2. We wish beach towels were exchanged free of charge and not for a fee.3. The bedding in the room was simply made and tucked by cleaners, but it was not changed during the duration of our stay.Otherwise, a great hotel for its price and we would be happy to return in future!
Cucchlain O
Cucchlain O
19:43 21 Jun 22
Would stay again. Friendly helpful staff, great location, stunning sea view, nice breakfast, excellent spa, gym and pool. The only negative is that rooms are quite dated. Definitely needs a refurb.
Espen G
Espen G
13:12 31 May 22
Great location. Great sea view room. Clean. Good buffet breakfast. Pool and spa on the top floor is great. Wifi with decent speed.But stay away from the buffet dinner, not worth it at all.
Adam Hatton
Adam Hatton
10:31 29 May 22
Beautiful hotel and very friendly and helpful staff. Very good with children, the whole team made us and our son feel welcomed. The beach is literally a 2 second walk, beware the incredibly hot sand 😅. All the locals are friendly, Gran Canaria is such a beautiful island, we will definitely be coming back to this hotel 👍 Gracias and adios Reina Isabel.
Kaj Ethan Bergene
Kaj Ethan Bergene
05:48 10 Apr 22
Perfect location, good service and really good food and could make this hotel to one of the best in Las Palmas.I give a 4 stars to hotel just because some small details hotel has to fix it like: beach towels (we had to go up and down between reception and housekeeper to get a new towels and pay for it) - unnecessary hustle, next thing was a some of reception staff who wasn't interested to help. Asked about late check out and they without checking says no.After all more positive things things you can enjoy in the hotel like good-size rooftop swimmingpool with the view, gym with amazing view and the top floor SPA with a view, enjoy a breakfast or dinner in hotels restaurants (you have to try their food!).I'm looking forward to come back pretty soon to my favourite spot in Las Palmas.
Ian Mitchell
Ian Mitchell
14:35 05 Mar 22
First thing that must be said is that the staff here are incredibly good. Always helpful and really wanting you to have a great time.The hotel is in a fantastic location right on the beach. The room was huge, clean and had sunshine most of the day even through it was a city view room.Definitely coming back.
Garry Hoppe
Garry Hoppe
17:51 28 Feb 22
Love it....I'm staying at this hotel.Excellent choice, very friendly staff.Room with an ocean view.Beautiful rooftop swimming pool and a spa resort too All included in the price
Ratih Rohmadhika
Ratih Rohmadhika
08:36 30 Jan 22
The hotel location is perfect, just a cross the beach and near downtown. The facility is complete, with good breakfast and spacious room. But the top notch is their staffs, all the staffs there very helpful and friendly!
giuseppe bruzzese
giuseppe bruzzese
09:24 27 Jan 22
Fantastic venue and very friendly stuff. The rooms are big and clean and they are doing a fantastic job with their environmental friendly policy. The pool at the 8th floor is great. The breakfast food is of good quality. Would definitely use them again.
Holmer Kok
Holmer Kok
10:24 06 Jan 22
We had an excellent stay at this hotel. The location is excellent, rooms are relatively comfy, and the facilities are easy to access and very high quality (spa, pool, restaurant). What really stood out is the quality of the service. The staff is extremely kind and helpful, going above and beyond our expectations.
Marsha Valencia
Marsha Valencia
23:34 10 Dec 21
Location is nice.Customer service is poor especially to us maybe because we are Asian,as I observed they where so nice with white people.2 days in a row our room door was broken we waited for too long ,our plan for the day did not went through,and they kept insisting its because of our phone so close to the door while opening it.If I did not insist to change our room they will not even suggest it plust the receptionist said that if we want to change the room we should pack our things immediately.And by the way we booked a room with sea view but they put us to the room that when you go to the terrace there are people also do sunbathing straight from our terrace that is room 417.Broken door lock was a blessing in disguise so we can move to the room that exactly in the descriptions that we paid for.Not happy
Tony Tate
Tony Tate
08:45 08 Nov 21
The Bull Reina Isabel is the hotel with the best location in Las Palmas - right on Las Canteras beach. The hotel is always immaculately clean, the breakfast buffet is wonderful and varied and the staff are really friendly and helpful. When choosing your room, may I suggest paying a little bit more for the sea view - it's amazing and really worth it.
Arkadiusz Winnicki
Arkadiusz Winnicki
21:00 23 Oct 21
Great hotel. One advise for improvement... You have a great bar but without any music, why not use the musician from the lobby to play there? Would make it much more pleasant.
Geraint Rees
Geraint Rees
10:52 27 Sep 21
Staffs are helpful and friendly. Our room spacious, clean and comfortable bed. Breakfast is excellent! Pool, Spa and beach very good and clean. Excellent hotel to stay! We had a lovely time! We'll recommend.
SL K
SL K
18:15 28 Aug 21
Never stayed here but I had lunch/dinner in the restaurant a couple of times and drinks at the top bar. Really good, and the staff is so polite! Receptionstaff is service oriented too!
Itjustajoy
Itjustajoy
15:12 13 Jul 21
We had been there before & we love the hotel & the location. This time probably due to covid restrictions a big part of SPA was closed / out of order all the time. Lovely place, wonderful beach Las Cantaras & very friendly staffs except for behavior of one receptionist named Helmut was totally under the waistline. Me & my wife were shocked to see his behavior as regular independent guests.
Alida Mostert
Alida Mostert
01:16 25 Jun 21
Loved our stay here! The staff are extremely friendly and helpful. Parking is on premises are free, but very limited...you are probably bound to not get a place, but are allowed to park "in the way" and wait for someone to leave. If not, there is another paid parking around the corner for 15 euros for the night.
Alida Mostert
Alida Mostert
22:02 24 Jun 21
Loved our stay here! The staff are extremely friendly and helpful. Parking is on premises are free, but very limited...you are probably bound to not get a place, but are allowed to park "in the way" and wait for someone to leave. If not, there is another paid parking around the corner for 15 euros for the night.
Cristina Dobos
Cristina Dobos
19:01 12 Jun 21
I really liked it! It is a pity the spa closes at 6pm, makes no sense, as would be actually to use it in the evening, when it is to cold to be outside. The pool and the rooms to the ocean are very nice! The breakfast has no vegan or alternative milk offerings, so more the 20years ago style, but OK.
Barrie Simpson
Barrie Simpson
19:04 08 Jun 21
Nice hotel with very friendly staff and an excellent location, right on the Las Canteras beach front, but it's not a 5 star. Bath towels are like kitchen tea towels, there are no dressing gowns and room was average. The beds are very comfortable though, but I was expecting more for the price to be honest.
Chris Matthews
Chris Matthews
17:03 27 May 21
Great hotel in great location, very friendly staff. Spa and roof top pool.
Allan Skovlund Nielsen
Allan Skovlund Nielsen
17:44 24 May 21
Hotel as such is ok at first glance. After checking in you discover- wifi no good. Problems getting emails, generally very slow.- room was not clean. Sand on the floor- spa should be open until 21.00 according signs, but closes on weekdays at 18.00.- parking free😏 only few parking places and always full. Calculate 25 euro extra per day for parking.
Jan Novotný
Jan Novotný
21:08 21 Apr 21
Prefect place to stay, if you want to be close to the beach and also enjoy the promenade... 👌🤩
Garry Hoppe
Garry Hoppe
14:59 13 Apr 21
Love it....I'm staying at this hotel.Excellent choice, very friendly staff.Room with an ocean view.Beautiful rooftop swimming pool and a spa resort too All included in the price
Tino Gonzalez Lacoste
Tino Gonzalez Lacoste
19:38 06 Apr 21
Good service. Recommended
Petr Jasinski
Petr Jasinski
15:57 13 Feb 21
Great service, good food, wonderful seaview from the rooms and nice swimming pool on the roof.
Piotr Kawka
Piotr Kawka
10:03 28 Oct 20
Great Hotel, Well located. Excellent service. Good but standard breakfast. At the end of October is quite cosy here. Very elegant rooms and nice pool on the roof. Spa amenities below are also very nice. The hotel is not too big, well located in Las Palmas
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Reina Isabel spa pool

Hotel Reina Isabel, Gran Canaria

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